Tails Resorts

Salary: $15-$20 Hourly

Front Desk Receptionist at Tails Pet Resort

Tails Pet Resort is Las Vegass highestrated, cagefree dog boarding and daycare resort. We elevate the standard of pet care with integrity, accountability, honesty, respect, and innovation. Founded in 2017, were a privately owned team that treats pets like family and delivers a luxury guest experience without hidden fees.

Position Overview

Were hiring an experienced Front Desk Receptionist to be the friendly first point of contact for our guests and pet parents. Youll handle phone and inperson client service, reservations, payments, checkins and checkouts, and light retailwhile keeping our lobby running smoothly and professionally.

Prior front desk or receptionist experience is required. Veterinary receptionist experience or any prior shift lead/management experience is a strong plus!

How To Apply

Please submit your resume highlighting your prior receptionist experience. If you have veterinary receptionist or any shift lead/management experience, be sure to note it prominently!

What Youll Do At Tails

• Greet every client and pup by name, provide tours, and set a warm, professional tone in the lobby
• Answer phones using our scripts, triage calls, take complete messages, and return missed calls promptly
• Create, update, and manage reservations in our booking system with 100% accuracy
• Process invoices and payments, handle approved exceptions, and balance the cash bag daily
• Execute efficient checkins and checkouts: verify contacts, vaccination status followups, belongings, feeding and medication notes, and pickup times
• Support the grooming, daycare, lodging, and training teams with timely client communication and handoffs
• Upsell appropriate services and retail that benefit each pets stay
• Maintain a clean, organized, and wellstocked lobby and retail area; receive and restock items as needed
• Deescalate and resolve client concerns with empathy and professionalism, documenting outcomes as needed
• Coordinate early dropoffs and late pickups with operations and hospitality teams

Type of Employee We Are Seeking

• Required: 1+ years in a receptionist/front desk role with heavy phone and inperson customer service
• Preferred: Veterinary receptionist or petcare related front desk experience, or prior shift lead/management experience in any other field
• Timely, organized, presentable, outgoing individuals that can handle situations under pressure
• Proven accuracy with reservations, payments, and basic cash handling/drawer balancing skills
• Calm, clear, and friendly communication in fastmoving situations
• Techsavvy and quick to learn new systems
• High attention to detail and followthrough from first greeting to final checkout
• Comfortable working around dogs of all sizes and temperaments

Work Environment

• Fastpaced, guestfacing lobby environment with frequent phone and inperson interactions
• Regular coordination with daycare, boarding, grooming, and management teams
• Standing, walking, and occasional lifting of up to 30 lbs may be required

Why Tails?

• Missiondriven, privately owned resort that values integrity, honesty and great service at affordable prices
• Supportive team culture and clear SOPs for consistent, highquality care.
• Tails is the highest rated & reviewed pet hotel in Las Vegas. We pride ourselves on being a business that our clients can count on in our community!
• Help elevate the client and pet care standards every day

Equal Opportunity

Tails Pet Resort is an equal opportunity employer. We prohibit discrimination based on any status protected by law and provide reasonable accommodations in accordance with the ADA.