Ty Realty

We are seeking a highly detailed Administrative Assistant to join our team! You will be the first point of contact to our customers and will represent our company. You will explain service information, resolve issues, take reservations, build customer relationships and find potential customers.
Responsibilities:

• Handle customer inquiries and complaints in a professional manner
• Provide information about our services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interact
• Prepare documents for reservations and other real estate documents
• File documents
• Complete other relevant tasks with leadership direction
• Provide personalized and excellent Guest service to guest inquiries and requests
• Serve as liaison with special attention Guests
• Respond to and assist all Guest inquiries and concerns
• Misc secretarial items

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong computer skills a must; ability to learn and work in different computer applications
• Exhibit strong ability to multi-task and focus in a fast-paced environment
• Possess exceptional Guest Service skill
• Must be a critical thinker and problem solver
• Strong verbal and written communication skills
• Ability to remain professional and helpful when handling complex Guest concerns
• Must stay calm in highly stressful situations

Prefered Qualifications:

• Previous work experience in a hotel/front Desk environment
• Previous experience in a high volume, fast paced office type environment

We are a locally owned and operated fast moving property management company.