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Position Summary Mortgage Loan Originator

The Bilingual Mortgage Loan Originator (MLO) is responsible for proactively soliciting new mortgage business and selling TTCU mortgage products to meet loan quality and production goals. Support TTCUs strategic effort in growing the mortgage business and delivering extraordinary service to members and potential members. Grant or deny mortgage applications and initiate processing and preliminary underwriting to ensure timely closings. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.

Essential Job Functions and Responsibilities

 The Mortgage Loan Officer (MLO) shall exercise his/her independent, business judgment and discretion in granting loan applications that are in the best financial interest of the applicant and of TTCU and in denying loan applications not in the best financial interest of the applicant and/or TTCU. The MLO then submits loans to underwriting along with a final overview of analytical findings and a recommendation regarding the loan to management.

Educate and advise members on the home buying process and how to best determine the right mortgage loan option; interview applicants in person or over the phone in order to provide and obtain information needed to originate the loan process, including review of the member's application; schedule meetings to obtain detailed loan information, evaluate and consider such loan information and answer any questions regarding the lending process. The MLO shall also maintain communication with applicants throughout the process and answer questions about loan terms, closing expectations, and how to manage their mortgage after the closing.

Utilize business acumen to expand and develop TTCU referral relationships with realtors, builders, and third-party origination groups for the purpose of increasing loan opportunities and volume in mortgage originations and develop, create and provide presentations to various real estate groups about TTCU products and services. In order to expand his/her reach while using his/her time most efficiently, the MLO should exercise judgment in considering and determining which community events to attend as a representative of TTCU.

Exercise his/her best business judgment and discretion to consult with current and potential members about ongoing and future needs in achieving their financial goals and objectives. The MLO must be the trusted source for financial solutions by delivering extraordinary service and value with members, establishing ongoing financial services relationships, providing continuing service on all loans, encouraging members to continue their relationship with TTCU and expanding their use of available services to best meet the members individual financial goals.

The MLO shall frequently conduct research and analyze potential new loans/members/relationships by evaluating the sales database information, reaching out to members and using his/her experience, skills and business judgment to provide information regarding the menu of services and products which may be available.

Engage in continuing education and development regarding all applicable regulatory obligations, policies, and legislation to ensure all services rendered maintain both legal and TTCU compliance requirements.

The MLO shall regularly use, develop and update skills and tools, including lending software, to conduct an initial analysis of credit, underwriting and other financial information to evaluate and determine the best recommendations for mortgage options for all applicants.

Generate production (sales) from an internal list of members that may not be taking advantage of TTCUs mortgage products via outbound phone calls, email, and other electronic forms of communication.

Minimum Qualifications

Educational Requirements

Associates degree in Business, Finance or other related discipline required

Experience

2 years experience processing and/or closing FHA,VA, FHLMC, FNMA, 184 and USDA loans.

1 year experience

Proven ability with negotiation and sales

Certificates/Licenses

Ability to qualify with NMLS (Nationwide Mortgage Licensing System)

Additional Requirements

Job Knowledge

Intermediate knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint and Outlook)

Ability to learn proprietary computer software such as FSP, OnBase, Touché and Cisco Agent Desktop

Good organization skills and attention to detail and accuracy

Experience in processing & closing FHA, VA, FHLMC, FNMA, & USDA mortgages

Working knowledge of underwriting requirements

Ability to read and understand a credit report and appraisals

Interpersonal Skills

Advanced written and verbal communication skills including good grammar skills, are required for working directly with applicants, co-workers and members; good telephone skills. Ability to create an atmosphere which promotes TTCUs Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Routinely perform work indoors in climate controlled shared work area with minimal noise. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Physical Demands

Regularly - Perform primarily sedentary work with limited physical exertion and lifting of up to 20 lbs

Regularly -Capable of regular, reliable and timely attendance

Regularly -Must be able to operate office equipment including telephone, copier, facsimile, and calculator

Regularly -Must be able to routinely perform work on computer for an average of 6-8 hours per day

Occasionally - Must be able to work extended hours whenever required or requested by management

Occasionally - Must be capable of climbing / descending stairs in emergency situation.