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ASM Global

PT Destination Experience Specialist

El Paso, TX · On-site

$15.50 - $20/hr

JOB SUMMARY Under general supervision, the Part-Time Destination Experience Specialist provides comprehensive information about El Paso's hotels, restaurants, and attractions to tourists and ...

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Host

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As a Host at Saloon 10, you will have the opportunity to interact with a group of people, from tourists visiting Deadwood to locals looking for a great dining experience. Your friendly demeanor and ...

AEG

PT Destination Experience Specialist

El Paso, TX · On-site

$15.25 - $20/hr

JOB SUMMARY Under general supervision, the Part-Time Destination Experience Specialist provides comprehensive information about El Paso's hotels, restaurants, and attractions to tourists and ...

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Fine Dining Server

Sausalito, CA

As part of the Golden Gate National Recreation Area, we are a destination for tourists and locals alike. Employees enjoy a generous paid time off program, health insurance options, a 401k program ...

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The Whale's Tail is known for its relaxed and casual, but very busy environment, catering to locals and tourists alike. REQUIREMENTS A unique opportunity to work on New Bedford's waterfront and to be ...

The Black Whale

Whales Tail Head Chef

New Bedford, MA

$55K - $65K/hr

The Whale's Tail is known for its relaxed and casual, but very busy environment, catering to locals and tourists alike. REQUIREMENTS ABOUT THE COMPANY A unique opportunity to work on New Bedford ...

Passport Resorts

Fine Dining Server

Sausalito, CA

$17.33/hr

As part of the Golden Gate National Recreation Area, we are a destination for tourists and locals alike. Employees enjoy a generous paid time off program, health insurance options, a 401k program ...

Pivot Parking LLC

ENFORCEMENT/AMBASSADOR

Beaufort, NC · On-site

$17 - $17.50/hr

Enforcement ambassadors provide customer service to residents, visitors and tourists for the Surfside Beach area and provide information pertaining to parking regulations and are responsible for ...

Pivot Parking LLC

ENFORCEMENT/AMBASSADOR

Carolina Beach, NC · On-site

$12.75 - $16.50/hr

Enforcement ambassadors provide customer service to residents, visitors and tourists for the Surfside Beach area and provide information pertaining to parking regulations and are responsible for ...

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PT Destination Experience Specialist

PT Destination Experience Specialist

ASM Global

El Paso, TX • On-site

$15.50 - $20/hr

Part-time

Posted 11 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

126th of 210 rated facilities management

Job description

JOB SUMMARY
Under general supervision, the Part-Time Destination Experience Specialist provides comprehensive information about El Paso's hotels, restaurants, and attractions to tourists and residents. The position may not perform all of these, and/or may perform similar related tasks not listed here.
DUTIES AND RESPONSIBILITIES
  • Provide customer service and visitor information to visitor and residents at various locations (Downtown, El Paso International Airport, and mobile visitor center at offsite events).
  • Participate in general visitor information center functions including but not limited to creating itineraries for visitors based on requests, provide driving and walking directions, information on upcoming events, etc.
  • Keep brochure racks stocked and brochures ordered as needed.
  • Must maintain a clean and organized visitor information center.
  • Duties might include selling items such as postcards and other retail promotional items.
  • Answer and appropriately route incoming telephone calls.
  • Record detailed messages from callers and/or visitors.
  • Must be able to work holidays and weekends.
  • Act as handler for Amigo Man, city mascot.
  • Acts as a docent for tours to the public as needed.
  • Work various locations including offsite events with the public.
  • Provide directional information for travelers at El Paso International Airport Visitor Center.
  • Act as a docent for prescheduled tours of downtown El Paso or other attractions as needed.
  • Assist administration during meetings, conventions, and events, as necessary.
  • Promote events, programs, and social media channels for Destination El Paso.
  • Aid in planning and execution of Visit El Paso events.
  • Track and record phone call, FaceTime, and walk-in interactions.
  • Perform other duties as assigned.

EDUCATION AND/OR EXPERIENCE
High School Diploma or GED. Must have good knowledge of the city of El Paso and customer service. Must have the ability to understand and follow oral and written instructions; ability to tactfully handle irate tourists and residents; ability to establish and maintain effective working relationships with fellow employees and the public. Spanish preferred but not required.
KNOWLEDGE, SKILLS & ABILITIES
  • Maintain a good knowledge of El Paso and keep current with news, restaurants, attractions, hotels and any other pertinent information that would be beneficial to tourists and residents.
  • General knowledge of city of El Paso to provide directions.
  • Demonstrate skills in customer relations and problem solving.
  • Remain flexible and adjust to situations as they occur.
  • Resolve problems, address complaints as they arise, work effectively under pressure and produce accurate results.
  • Use multi-line telephone system and other office equipment including computers, tablets, and printers.
  • Computer knowledge in Windows, Microsoft Word or Microsoft Excel, and Internet.
  • Familiarity with Apple products (iPad).
  • Must be able to lift more than 30 lbs. and sit for a long period of time.
  • Must have a valid driver's license; must drive to the various Visitor Information Centers and offsite events.

WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed.
  • Work under adverse indoor/outdoor conditions including extreme heat and cold.
  • Work in loud environments surrounded by crowds.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
This position offers a competitive salary. Please send a copy of your most recent resume. Applicants that need reasonable accommodation to complete the application process may contact- 915-534-0628
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals
with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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