Texan Primary Care

SUMMARY OF DUTIES: Customer service orientation employee will oversee all patient demographic, insurance card scanning, collection of all account balances and procedure visits. Project the professional image of Texan Primary Care while expediently checking in and out patients, Scheduling.

ESSENTIAL FUNCTIONS: Responsibilities include but are not limited to, the following:

• Greet patients and visitors in a prompt, courteous and helpful manner
• Oversee waiting area, coordinate patient flow and report problems to immediate supervisor
• Verify demographic and insurance information and update as necessary in EMR
• Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
• Prepare and distribute appropriate paperwork to the patient for completion
• Contact billing for inquiries from the patient
• Prepare and verify daily deposit for billing, as directed
• Verify current information for upcoming appointments.
• Complete daily reminder calls for patient appointments
• Scanning of patient medical documents for Medical Assistants, as directed or required
• Complete and verify meaningful use fields are completed for compliance
• Collect appropriate copays, patient balances and Medical Records fees
• Obtain HIPPA release documentation, verification of identity for pickup of prescriptions and Medical Records
• Update insurance if missing or inaccurate from EMR system and report to billing.
• Other duties, as assigned.
• Spanish speaking a plus
• ECW expirence a plus
• Must have a minimum of one year Medical reception experience