Tch Houston

Description

Position Summary

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every one who walks through our doors.

We are looking for a competent, outgoing, and expert multitasker who is excited to work within the poker industry. Poker Hosts are the face of Texas Card House. If you enjoy talking to people and thrive in a fast-paced workplace, we'd like to meet you! Your ultimate goal will be to provide high-quality service that will help us maintain and attract guests. 

We encourage applicants from all backgrounds and those requiring accommodations to apply.

This role will be in-person located in our TCH location: Houston 

Key Responsibilities:

• Greet guests with excellent customer service and a professional demeanor.
• Efficiently seat players based on waitlist, game availability, and player preferences.
• Maintain an accurate waitlist and provide guests with estimated wait times.
• Answer guest questions about game options, promotions, and Texas Card House policies.
• Promote upcoming tournaments and special events.
• Assist with processing player registration and buy-ins (following all company cash handling procedures).
• Maintain a clean and organized reception area.
• Answer phones, social media inquiries, and other guest requests
• Assist guests with the sale of memberships, merchandise, food, etc.
• Utilize CRM and applicable platforms for data tracking

Qualifications:

• Minimum of 1 year customer service experience (Required)
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Positive attitude, professional demeanor, and a genuine desire to provide excellent service.
• Ability to work flexible hours, including nights and weekends.
• Basic computer proficiency.
• Knowledge of poker (a plus, but not required).

Work Environment:

• Casino gaming environment with noise, bright lights, and high-energy atmosphere.

Shift availability:

• Day shifts
• Evening shifts
• Night shifts
• Weekends/Holidays as needed

Physical Requirements:

• This position is an on-site, in-person role.
• Mobility/Endurance: Requires working shifts that can last several hours with prolonged periods of repetitive motions, sitting, standing, and walking throughout the facility.
• Vision: The ability to observe multiple poker tables simultaneously in a fast-paced, dynamic environment.
• Communication: Frequent interaction with guests, requiring clear communication and customer service skills.
• Environment: Comfort working in a loud, busy environment with background noise from the poker games.
• Dexterity: Needed to operate any required computer keyboard, mouse, and other technical instruments.
• Vision: Ability to monitor the games and respond to guest needs.
• Hearing: Ability to monitor the games and address guest needs.
• Flexibility to work hours, including evenings, weekends, and holidays, to accommodate the operational needs of the poker room.
• Reasonable Accommodations: TCH will provide reasonable accommodations for qualified individuals with disabilities to perform the essential duties of the role.

Job Details:

• Job Type: Part-time / Full-time
• Expected hours: 20 - 40 per week
• Pay: $10.00 per hour + tips

Benefits:

• Medical Insurance (**Available to Full-Time Employees only)
• Dental & Vision Insurance
• Employee Discounts (Gym, Food, Merchandise, and more!)
• Flexible Schedules

Equal Opportunity Employer

Texas Card House is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. 

If you require any accommodations during the application process or while performing any job duties, please inform us so we can ensure equal access.