Talktalk Telecom Group

Join TalkTalk as our new Risk Analyst and help shape how we manage risk in a fast-paced, ever-evolving telecoms business. You'll turn complex challenges into clear insight, practical action and better decision-making, supporting the operations, customers, reputation and regulatory standards that matter most.

This is a high-impact opportunity to strengthen our risk and compliance approach, influence teams across the business and play a meaningful part in TalkTalk's ambition to become the UK's most recommended Wi-Fi provider.

As our Risk and Compliance function continues to evolve, you'll step into a trusted role with real ownership and visibility. You'll help keep key activity moving with confidence, strengthen continuity across the function and ensure the business remains well supported, well governed and ready for what's next.

What you'll get involved in:

• Identify, assess and monitor operational, technology, compliance and business risks, maintaining an accurate and up-to-date risk register within the GRC system.
• Support bringing TalkTalk's enterprise risk and compliance framework to life - the implementation, embedding and continuous improvement across the organisation.
• Prepare accurate and insightful risk analysis and reporting for senior stakeholders and risk committees using advanced Excel techniques - to turn data into meaningful stories and trends.
• Work closely with internal stakeholders including IT, Finance, Legal, Technology and business teams to ensure risk management is joined-up and part of how we work.
• Carry out risk assessments, control testing and compliance reviews to identify gaps and support remediation activities.
• Keep mitigation actions moving, tracking progress through to completion, escalating where needed and helping the business stay ahead of emerging issues.
• Contribute to the development and maintenance of risk policies, procedures and training materials that promote a strong risk-aware culture across TalkTalk.
• Work closely with the outgoing Head of Risk and Compliance during handover, ensuring knowledge transfers smoothly and day-to-day coverage remains seamless.

What you'll bring - the experience we're looking for

• Relevant proven experience working within a risk and compliance team, ideally in a regulated environment where pace, governance and practical judgement are key.
• Confident, hands-on experience using Governance, Risk and Compliance (GRC) systems to manage risk registers, assessments and reporting.
• Advanced Microsoft Excel skills, with the ability to analyse data, build models, create pivot tables and dashboards, and present insight clearly.
• A relevant professional risk qualification such as the IRM Certificate in Risk Management or equivalent.
• Demonstrable experience of implementing and embedding risk and compliance frameworks in a practical business setting.

Bonus points if you also have

• Previous experience in the telecommunications sector.
• Knowledge of UK regulatory requirements relevant to telecoms (for example Ofcom, GDPR and data protection legislation).
• Familiarity with technology and cyber risk management practices.

The strengths that will help you thrive

• A sharp analytical mindset, with the curiosity to get under the surface of complex information and the clarity to explain what matters.
• Excellent written and verbal communication skills, including the ability to engage and influence stakeholders at all levels.
• Great attention to detail, balanced with the ability to step back, see the bigger picture and connect risk activity to business outcomes.
• Strong organisational and time-management skills with the ability to manage multiple priorities in a changing environment.

How you'll make an impact

• You'll bring a simple, customer-focused and operationally excellent approach that reflects TalkTalk's values in everything you do.
• You'll be proactive, collaborative and solutions-focused, always looking for ways to improve processes, strengthen controls and support better outcomes.
• You'll show integrity, accountability and a genuine passion for helping the business manage risk with confidence.

If you're ready to bring your risk and compliance expertise into a role where your insight will make a visible difference, we'd love to hear from you. Apply now and help us build a stronger, smarter and more resilient TalkTalk.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We're committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA - we're all 100% human, and we've created a culture where you can truly be yourself.

We're not your traditional 9-5. We're a dynamic, flexible workplace, and we're excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both - let's make it work.

• Flexible hybrid working - with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Generous holiday package - 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts - celebrating milestones like marriages and births

• Inclusive employee networks - open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme - save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year - because making a difference matters to us too