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T Cetra

20 jobs near Columbus, OH

T-Cetra

CUSTOMER SERVICE LEAD

Dublin, OH · On-site

Join our team today T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and ...

T-Cetra

BILINGUAL CSR

Dublin, OH · On-site

$14.75 - $18.50/hr

The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 12pm ...

T-Cetra LLC

Solutions Architect Director

Dublin, OH · On-site +1

Assume full day-to-day management of T-CETRA's US engineering team - performance management, hiring, onboarding, and development. * Build a team culture grounded in accountability, technical ...

T-Cetra LLC

Sales Support Specialist

Dublin, OH

$21.75 - $29.50/hr

Ultimately, you will help T-CETRA interact with its dealers and ensure they have what they need to be successful. Responsibilities: * Serve as the primary liaison for master agent and retailer ...

T-Cetra LLC

Solutions Architect Director

Dublin, OH · On-site

Assume full day-to-day management of T-CETRA's US engineering team -- performance management, hiring, onboarding, and development. * Build a team culture grounded in accountability, technical ...

T-Cetra LLC

Solutions Architect Director

Dublin, OH · On-site

$190K - $200K/yr

Assume full day-to-day management of T-CETRA's US engineering team - performance management, hiring, onboarding, and development. * Build a team culture grounded in accountability, technical ...

T-Cetra LLC

Sales Support Specialist

Dublin, OH · On-site

$21.75 - $29.50/hr

Ultimately, you will help T-CETRA interact with its dealers and ensure they have what they need to be successful. Responsibilities: * Serve as the primary liaison for master agent and retailer ...

T-Cetra LLC

Sales Support Specialist

Dublin, OH · On-site

$42K - $45K/yr

Ultimately, you will help T-CETRA interact with its dealers and ensure they have what they need to be successful. Responsibilities: * Serve as the primary liaison for master agent and retailer ...

T-Cetra LLC

Product Specialist II

Dublin, OH · On-site

$65K - $75K/yr

Flexible work environment T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex ...

T-Cetra LLC

Product Specialist II

Dublin, OH · On-site

$65K - $75K/yr

Flexible work environment T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex ...

T-Cetra LLC

Product Specialist II

Dublin, OH · Hybrid

$65K - $75K/yr

Flexible work environment T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex ...

T-Cetra LLC

Sales Director - Remote

$100K - $115K/yr

We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment ...

T-Cetra LLC

Senior Frontend Software Engineer

Dublin, OH · On-site

$145K - $155K/yr

Senior Frontend Software Engineer (React/Micro-Frontend Architecture) Department: IT Development Reports to: Software Engineering Manager Location: Hybrid - Dublin, Ohio (3 days) Remote (2 days ...

CUSTOMER SERVICE LEAD

T-Cetra

Dublin, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Customer Service Team Lead - Night Shift
Location: Dublin, Ohio
Full-time, Hourly
Department: Operations
Reports to: Customer Service Manager
Hybrid (combo of in-office and remote)
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today
T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and monitor any new processes and procedures. Including:

  • Monitor phone, activation, email inboxes, and ticket queues
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
  • Answer escalated calls from Merchants and Master Agents
  • Analyze customer's needs, troubleshoot technical issues and provide appropriate solution
  • Team Management
  • Responsible to assist in meeting team goal service levels
  • Live monitoring of CSR phone calls
  • Develop and maintain a good relationship with customers, Master Agents and employees
  • Assist in CSR inquires
  • Escalate tickets to IT, Product, UI/UX, Sales, and Product Management
  • Other duties as assigned
Minimum Qualifications:
  • Associate degree or equivalent experience.
  • Ability to multi-task and work under pressure
  • Strong technical and computer skills
  • Ability to work directly with upper management
  • Patient and passionate personality
  • Communication skills
  • Ability to work in a fast-paced environment
  • Professional attitude towards customers and direct reports.
  • Fluency in Spanish a bonus
Why Should You Apply?
  • Paid Time Off
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment

T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.

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