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60 Systems Integration Systems Integration Consultant Jobs Hiring Near You

Systems Integration, Inc.

Contact Center Rep

Mcallen, TX · On-site

$16.75 - $21.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

Systems Integration Inc

Contact Center Rep

$18.25 - $23.50/hr

Contact Center Rep Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center ...

Systems Integration, Inc.

Contact Center Rep

Pharr, TX · On-site

$14.50 - $18.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

Systems Integration, Inc.

Contact Center Rep

Las Cruces, NM · On-site

$17.50 - $22.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some who are also bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR ...

Systems Integration Inc

Contact Center Rep

Mcallen, TX · On-site

$16.75 - $21.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

Systems Integration, Inc.

Contact Center Rep

Albuquerque, NM · On-site

$16.25 - $21/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

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Infographic showing various Systems Integration Consultant job openings at Systems Integration in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Workforce and Reporting Manager

Washington, DC • On-site

Systems Integration, Inc.
See more jobs at Systems Integration, Inc.external

Full-time

Re-posted 10 days ago

Job description

Location: Remote
Workforce and Reporting Manager
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a government-contracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets service-level requirements, and provides accurate operational reporting to internal leadership and government program officials.
Key Responsibilities:
  • Manage forecasting and staffing processes to ensure efficient, cost-effective CSR utilization.
  • Develop and maintain annual, weekly, and daily staffing and scheduling plans.
  • Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
  • Monitor performance against targets, identify gaps, and implement corrective actions.
  • Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
  • Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
  • Produce and manage required reports, including:
    • Daily and weekly performance reports
    • Monthly invoice progress reports
    • Quarterly work breakdown structure (WBS) reports
    • Annual summaries
    • Ad hoc and special-request reports
  • Coordinate with government program officials regarding reporting requirements and status updates.

Qualifications:
  • Experience in workforce management within a call center environment.
  • Strong analytical skills with proficiency in Excel and reporting tools.
  • Familiarity with workforce management systems (e.g. Genesys).
  • Ability to interpret data, identify trends, and recommend operational improvements.
  • Strong communication skills and experience supporting government contracts is preferred.
  • Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

Apply