The Technical Support Specialist is to provide world class hardware technical support to customers of Synapse ITS products, by answering initial questions/requests and providing step-by-step guidance ...
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Synapse Its
60 jobs near Columbus, OH
The Technical Support Specialist is to provide world class hardware technical support to customers of Synapse ITS products, by answering initial questions/requests and providing step-by-step guidance ...
Synapse ITS is looking for an energetic and results-driven Business Development Manager, for Intelligent Transportation Systems (ITS), with a focus on wrong way vehicle detection systems (WWVDS)
New
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Synapse ITS is looking for an energetic and results-driven Business Development Manager, for Intelligent Transportation Systems (ITS), with a focus on wrong way vehicle detection systems (WWVDS)
New
Sr Electrical Engineer
$100K - $130K/yr
Description The Electrical Engineer is a contract to hire position that will serve as the primary technical owner for Synapse ITS Uninterruptible Power Supply (UPS) and supercapacitor product lines.
Sr Electrical Engineer
$100K - $130K/yr
Description The Electrical Engineer is a contract to hire position that will serve as the primary technical owner for Synapse ITS Uninterruptible Power Supply (UPS) and supercapacitor product lines.
Sr Electrical Engineer
Plano, TX · On-site
$100K - $130K/yr
The Electrical Engineer is a contract to hire position that will serve as the primary technical owner for Synapse ITS Uninterruptible Power Supply (UPS) and supercapacitor product lines. This role ...
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Sr Electrical Engineer
Plano, TX · On-site
$100K - $130K/yr
The Electrical Engineer is a contract to hire position that will serve as the primary technical owner for Synapse ITS Uninterruptible Power Supply (UPS) and supercapacitor product lines. This role ...
Description: Description As an Electronics Manufacturing Test Engineer, you will play a pivotal role in the development, implementation, and ongoing support of test solutions across our electronic ...
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Description: Description As an Electronics Manufacturing Test Engineer, you will play a pivotal role in the development, implementation, and ongoing support of test solutions across our electronic ...
Operator
Greenville, TX · On-site
$14.50 - $19/hr
Description: * The Operator is responsible for monitoring and maintaining the equipment used to create printed labeling on our product chassis and name plates. * Machine operation and process using ...
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Operator
Greenville, TX · On-site
$14.50 - $19/hr
Description: * The Operator is responsible for monitoring and maintaining the equipment used to create printed labeling on our product chassis and name plates. * Machine operation and process using ...
SMT Operator Levels I-III
Greenville, TX · On-site
$14.50 - $19.25/hr
Description: Position Title: SMT Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday - Friday 7am- 3:30pm Summary: The SMT Operator is ...
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SMT Operator Levels I-III
Greenville, TX · On-site
$14.50 - $19.25/hr
Description: Position Title: SMT Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday - Friday 7am- 3:30pm Summary: The SMT Operator is ...
Description Description As an Electronics Manufacturing Test Engineer, you will play a pivotal role in the development, implementation, and ongoing support of test solutions across our electronic ...
Description Description As an Electronics Manufacturing Test Engineer, you will play a pivotal role in the development, implementation, and ongoing support of test solutions across our electronic ...
Operator
$14.50 - $19/hr
Description * The Operator is responsible for monitoring and maintaining the equipment used to create printed labeling on our product chassis and name plates. * Machine operation and process using ...
Operator
$14.50 - $19/hr
Description * The Operator is responsible for monitoring and maintaining the equipment used to create printed labeling on our product chassis and name plates. * Machine operation and process using ...
Solderer I
Greenville, TX · On-site
$14.25 - $18.75/hr
Description: Position Title: Soldering Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday-Friday; 7am- 3:30pm OR 3:30p-12a Summary: Since ...
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Solderer I
Greenville, TX · On-site
$14.25 - $18.75/hr
Description: Position Title: Soldering Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday-Friday; 7am- 3:30pm OR 3:30p-12a Summary: Since ...
Quality Engineer
Greenville, TX · On-site
$59K - $77K/yr
Description: Position Title: Quality Engineer Salary Classification: Exempt Reports to: QA Manager Supervises: NA Summary: Under the minimal supervision of the Quality Manager. Provides technical ...
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Quality Engineer
Greenville, TX · On-site
$59K - $77K/yr
Description: Position Title: Quality Engineer Salary Classification: Exempt Reports to: QA Manager Supervises: NA Summary: Under the minimal supervision of the Quality Manager. Provides technical ...
Quality Engineer
$33.65 - $43.27/hr
Summary: Under the minimal supervision of the Quality Manager. Provides technical support for the development and implementation of ISO 9000 Quality Management systems in a Lean Continuous Process ...
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Quality Engineer
$33.65 - $43.27/hr
Summary: Under the minimal supervision of the Quality Manager. Provides technical support for the development and implementation of ISO 9000 Quality Management systems in a Lean Continuous Process ...
Assembler I
$13.25 - $16.50/hr
Description Summary: Since 1996, Polara has designed and manufactured the most durable, technologically advanced, ADA-compliant and pedestrian-friendly crosswalk devices available. Polara's top ...
Assembler I
$13.25 - $16.50/hr
Description Summary: Since 1996, Polara has designed and manufactured the most durable, technologically advanced, ADA-compliant and pedestrian-friendly crosswalk devices available. Polara's top ...
Shipping Clerk
$13.75 - $16.25/hr
Description Position Title: Shipping Clerk Salary Classification: Non-Exempt Summary: As a Shipping Clerk, you will play a crucial role in coordinating the shipment of products, ensuring accuracy and ...
Shipping Clerk
$13.75 - $16.25/hr
Description Position Title: Shipping Clerk Salary Classification: Non-Exempt Summary: As a Shipping Clerk, you will play a crucial role in coordinating the shipment of products, ensuring accuracy and ...
Assembler I
Greenville, TX · On-site
$13.25 - $16.50/hr
Description: Summary: Since 1996, Polara has designed and manufactured the most durable, technologically advanced, ADA-compliant and pedestrian-friendly crosswalk devices available. Polara's top ...
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Assembler I
Greenville, TX · On-site
$13.25 - $16.50/hr
Description: Summary: Since 1996, Polara has designed and manufactured the most durable, technologically advanced, ADA-compliant and pedestrian-friendly crosswalk devices available. Polara's top ...
Technical Program Manager
$120K - $156K/yr
Description The Technical Program Manager is responsible for transforming strategic plans into project plans and ensuring effective cross-team collaboration. This role requires a proactive individual ...
Technical Program Manager
$120K - $156K/yr
Description The Technical Program Manager is responsible for transforming strategic plans into project plans and ensuring effective cross-team collaboration. This role requires a proactive individual ...
Solderer I
$14.25 - $18.75/hr
Description Position Title: Soldering Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday-Friday; 7am- 3:30pm OR 3:30p-12a Summary: Since ...
Solderer I
$14.25 - $18.75/hr
Description Position Title: Soldering Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday-Friday; 7am- 3:30pm OR 3:30p-12a Summary: Since ...
Technical Program Manager
Plano, TX · On-site
$120K - $156K/yr
Description: The Technical Program Manager is responsible for transforming strategic plans into project plans and ensuring effective cross-team collaboration. This role requires a proactive ...
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Technical Program Manager
Plano, TX · On-site
$120K - $156K/yr
Description: The Technical Program Manager is responsible for transforming strategic plans into project plans and ensuring effective cross-team collaboration. This role requires a proactive ...
Stock Clerk
$13.50 - $16.50/hr
Description Position Title: Stock Clerk Salary Classification: Non-Exempt Reports to: Inventory Control Manager Summary: As a Stock Clerk, responsible for maintaining an organized and efficient ...
Stock Clerk
$13.50 - $16.50/hr
Description Position Title: Stock Clerk Salary Classification: Non-Exempt Reports to: Inventory Control Manager Summary: As a Stock Clerk, responsible for maintaining an organized and efficient ...
SMT Operator Levels I-III
$14.50 - $19.25/hr
Description Position Title: SMT Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday - Friday 7am- 3:30pm Summary: The SMT Operator is ...
SMT Operator Levels I-III
$14.50 - $19.25/hr
Description Position Title: SMT Operator Salary Classification: Non-Exempt Reports to: Manufacturing Supervisor Supervises: N/A Schedule: Monday - Friday 7am- 3:30pm Summary: The SMT Operator is ...
Full-time
Posted 6 days ago
Job description
Description:
The Technical Support Specialist is to provide world class hardware technical support to customers of Synapse ITS products, by answering initial questions/requests and providing step-by-step guidance, utilizing ticketing software, CRM software, ERP software and other tools to successfully resolve issues and processing warranty RMA claims, ensuring customer satisfaction. The ideal candidate should possess exceptional communication phone and writing skills, attention to detail, and a strong technical aptitude.
Candidate shall be responsible for technical understanding throughout product life cycle from development, pre-sales support, post-sales support, and end-of-life. This includes how they are designed, manufactured, tested, used, diagnosed, re-worked, and recycled.
Ideal candidates will have prior experience working with traffic calming solutions such as mid-block crosswalk beacons, warning beacons and signs, school zone beacons, and radar speed signs. This technical position requires working knowledge of troubleshooting mechanical and electrical/electronic systems.
- Provide timely and accurate information to customers regarding troubleshooting, diagnostics, and installation guidance.
- Work closely with the engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins.
- Use a ticketing system to open, track and close customer issues.
- Provide necessary reports and feedback to product management, sales, marketing, and engineering departments to develop requirements and requests for product modifications that are frequently requested by customers and either fix issues or enhance the ease-of-use or functionality of the product(s).
- Capture recurring issue patterns and escalate to Product Management/Product Development with clear reproduction steps and supporting data.
- Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems for generating reports, maintaining records, and communicating internally.
- Train distributors, contractors, and internal staff on product installation, configuration, and maintenance.
- Provide occasional on-site support or training at customer locations or Synapse ITS facilities.
Education: Diploma in Electronics Engineering Technology, Electrical Engineering Technology, or a closely related hands-on technical discipline. Bachelor's degree in a related technical discipline is an asset.
Skills:
- Excellent interpersonal and communication skills, with the ability to effectively interact with customers and internal teams.
- High technical acumen with electronic hardware and software systems.
- Patience with customers and excellent phone communications skills to effectively troubleshoot and guide customers in a systematic manner to resolve their issues.
- Ability to explain technical products to non-technical and technical audiences.
- Solid problem-solving skills.
- Ability to work collaboratively with cross-functional teams and field application engineering team to meet customer needs.
- Technical writing skills.
- Ability to work independently, take action, and be results-oriented.
Experience:
- Minimum of two (2) years of full-time work experience in a hardware technical support capacity, preferably in the traffic or Intelligent Transportation Systems (ITS) marketplace.
- Prior experience working with crosswalk beacons, radar speed signs, pedestrian signals, intersection controllers, or similar field preferred.
- Experience developing technical manuals and/or technical training materials preferred.
- Experience as a signal technician is highly preferred.