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8 Symplr Jobs Hiring Near You

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CVO Vendor Manager

$60K - $75K/yr

Facilitate ongoing coaching to partner leadership on internal symplr work processes, quality guidelines and continuous improvement * Attend partner calls to review performance and generally guide the ...

symplr

Solution Executive - Healthcare SaaS

$90K - $125K/yr

The candidate will manage new business growth of the symplr portfolio within the assigned territory. This individual should demonstrate excellent strategic and critical thinking sales skills. The ...

symplr

Cloud Network Engineer

$100K - $120K/yr

Work within and adhere to symplr network design and security, testing, and documentation standards, including Change Control documentation * Work closely with Senior management, System Engineers ...

symplr

Senior Business Analyst (Commercial Ops)

$120K - $140K/yr

Overview The Senior Business Analyst will help drive the improvement and evolution of our commercial business operations by understanding the company's continuously changing needs while finding ...

symplr

Senior Business Analyst (Delivery Ops)

$120K - $140K/yr

Overview The Senior Business Analyst will help drive the improvement and evolution of our delivery business operations by understanding the company's continuously changing needs while finding ...

symplr

Credentialing Specialist

$20 - $24/hr

Overview Credentialing Specialists work to ensure verification of the professional licensing, training, and certifications of professional licensed independent practitioners, Advanced Practice ...

symplr

Vice President, Product Management

$220K - $240K/yr

Overview The Vice President of Product Management will play a critical leadership role within the Product organization, reporting directly to the Chief Product Officer. This individual will lead a ...

symplr

Manager, Quality Assurance (Credentialing)

$55K - $75K/yr

Overview The Manager, Quality Assurance will be responsible for overseeing the quality assurance function within the credentialing department; this includes developing and implementing quality ...

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CVO Vendor Manager

CVO Vendor Manager

symplr

Remote

$60K - $75K/yr

Full-time

Posted 19 days ago

Job description

Overview
The CVO Vendor Manager is responsible for leading the management of third-party Business Process Outsourcing (BPO) services. This individual will assist in the oversight of long-term management of BPO relationships and performance delivery, ensuring that partners meet contractual obligations and deliver optimal performance. The Manager will work closely with internal cross-functional teams, including internal CVO operations, training/L&D, and QA to ensure high-quality service delivery, cost-effectiveness, and alignment with business objectives. This role also involves developing and managing performance metrics and KPIs to ensure partner compliance and continuous service improvement.
Duties & Responsibilities
  • Develop and manage strong relationships with third-party BPO vendors, ensuring high levels of satisfaction and performance
  • Monitor partner performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), driving corrective actions when performance issues arise
  • Facilitate ongoing coaching to partner leadership on internal symplr work processes, quality guidelines and continuous improvement
  • Attend partner calls to review performance and generally guide the direction of focus for partner teams
  • Conduct risk assessments of vendor relationships and work to mitigate potential risks (e.g., financial, operational, reputational)
  • Be a champion for both the symplr partner strategy and our partners as an extension of symplr
  • Perform training facilitation as necessary
  • Conduct quality evaluation and hold calibration calls to define and guide expectations in accordance with symplr processes and contractual deliverables
  • Continuously assess service delivery and drive process improvements to enhance quality, reduce costs, and improve efficiency
  • Develop reports and dashboards to present performance data to leadership, highlighting areas of success and opportunities for improvement
  • Serve as a SME resource to the partner management team
  • Work closely with internal departments (e.g., IT, HR, Finance, Operations) to align BPO strategies with business objectives

Skills Required
  • At least 2 years in a leadership role preferred
  • Strong experience in developing and managing performance metrics, SLAs, and KPIs to measure and improve vendor performance
  • Excellent communication and interpersonal skills, with the ability to interact with senior leadership, partners, and cross-functional teams
  • Exceptional organizational management skills with the ability to prioritize tasks, manage deadlines, and coordinate multiple initiatives
  • Analytical skills to assess vendor performance data, identify trends, and implement improvements
  • Solid understanding of PES and/or PSV symplr operations, quality assurance and associated regulatory requirements

Desired Skills and Qualifications:
  • Bachelor's degree in Business Administration, Procurement, or experience in CVO management in lieu of degree.
  • Experience working with global vendors and managing international outsourcing relationships.

Min
USD $60,000.00/Yr.
Max
USD $75,000.00/Yr.

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