Swift Logistics

Job Description: Driver Coordinator / Fleet Dispatcher (FedEx Ground Contracted Operation)

Department: Operations / Contracted Service Providers Reports To: Contracted Service Provider (CSP) Owner / General Manager Employment Type: Contracted Business Employee (via ISP/CSP business, not direct FedEx employment) Shift: Primarily Evenings and Nights Location: [Insert Terminal/Station Location]

Position Summary

The Driver Coordinator oversees a team of contracted delivery drivers during evening and night operations, ensuring routes are staffed, dispatched, and completed on time. This role acts as the point person between drivers and management — tracking performance, troubleshooting delays, and stepping in on basic vehicle issues when needed. Because this person will be relied on for both people-coordination and light mechanical judgment, prior hands-on experience driving for FedEx and a working knowledge of diesel vehicles are essential.

Key Responsibilities

Driver Coordination

• Coordinate the nightly/evening driver schedule, confirming all routes are covered and drivers report on time
• Track drivers throughout their shift and proactively address delays, no-shows, or route issues
• Communicate with drivers to keep deliveries/pickups on schedule and resolve problems in real time
• Reassign stops or routes as needed to cover call-outs or breakdowns
• Maintain accurate records of driver attendance, on-time performance, and incidents
• Serve as the first point of contact for driver questions or issues during the shift
• Report performance trends and recurring issues to the CSP owner/management

Vehicle & Equipment Support

• Perform basic diagnostic checks on trucks (diesel engines) when a driver reports a mechanical issue
• Determine whether a vehicle is safe to run its route or needs to be pulled for repair
• Coordinate with a mechanic or repair shop for issues beyond basic troubleshooting
• Help keep the fleet's maintenance and inspection records up to date

General

• Uphold FedEx safety, appearance, and service standards across the team
• Support onboarding of new drivers with route and process knowledge
• Be available to fill in on a route personally if needed to keep operations on schedule

Qualifications

Required:

• Previous experience working as a FedEx driver (Ground, Express, or similar contracted delivery role)
• Some hands-on diesel mechanic background — comfortable with basic engine troubleshooting and diagnosing common issues
• Valid driver's license with a clean driving record
• Ability to work evening and night shifts, including weekends as needed
• Strong communication and organizational skills; comfortable managing multiple drivers/routes at once
• Ability to stay calm and solve problems under time pressure

Preferred:

• Experience coordinating, dispatching, or supervising a driver team
• Familiarity with handheld scanning/route management systems
• Additional mechanical or fleet maintenance experience

Work Environment & Schedule

• Shift is primarily evenings and nights, with hours varying based on route completion and volume
• Work involves time in an office/dispatch area as well as time on the dock and around vehicles
• May require occasional driving to cover routes or check on vehicles in the field

Compensation & Structure

Compensation is determined by the contracting ISP/CSP business and may be structured as an hourly wage or salary depending on the business agreement. This is not a direct FedEx employee position; the Driver Coordinator is an employee of the contracted ISP/CSP business operating under FedEx Ground's Independent Service Provider agreement.