Sweve Tech

31 jobs near Columbus, OH

Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing ...

Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing ...

Field Service Representative

Houston, TX ยท Remote

$60K - $75K/yr

Great people make Sweve Tech LTD a great company. Field Service Representatives plays an impactful role within the organization - collaborating with customers, team members and third-party partners ...

Electrical Engineer

Dallas, TX ยท On-site +1

$42K - $134.20K/yr

Sweve Tech LTD is seeking a highly skilled Electrical Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical expertise and field service, ensuring the ...

Recruiter

Houston, TX ยท On-site

Sweve Tech LTD Location: Houston, Texas, United States Contract Details: Full-time Sweve Tech LTD is a leading technology companY. We are looking for a highly motivated and experienced Recruiter to ...

Why Sweve Tech is a great next step for you! 1. You'll make a difference. Every day Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation ...

Why Sweve Tech is a great next step for you! 1. You'll make a difference. Every day Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation ...

Electronics Technician

Houston, TX ยท On-site +1

$33 - $39/hr

Sweve Tech Limited is seeking a motivated Electronics Technician who can work effectively in a remote capacity, while also traveling to company location, client sites, and vendor facilities as needed.

Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing ...

Field Engineer

Dallas, TX ยท On-site

$35 - $68/hr

Sweve Tech LTD is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world ...

Sweve Tech LTD Location: Dallas, Texas, United States Contract Details: Full-time Sweve Tech LTD is a leading technology company based in Dallas, Texas. We are looking for a highly motivated and ...

Sales Representative

Dallas, TX ยท Remote

$57K - $84K/yr

Sweve Tech LTD is a rapidly growing technology company that provides innovative solutions to businesses and clients of all sizes. We are seeking a highly motivated and results-driven Sales ...

Recruiter

New York, NY ยท On-site

Sweve Tech LTD Location: New York, New York, United States Contract Details: Full-time Sweve Tech LTD is a leading technology/Civil Engineering company. We are looking for a highly motivated and ...

Recruiter

Chicago, IL ยท On-site

Sweve Tech LTD Location: Chicago, Illinois, United States Contract Details: Full-time Sweve Tech LTD is a leading technology company/Civil Engineering Company We are looking for a highly motivated ...

Client Service Manager

Dallas, TX ยท Remote

$67.50K - $125.50K/yr

Sweve Tech also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and ...

Recruiter

Miami, FL ยท Remote

$25 - $35/hr

They also proactively identify and perform outreach to qualified people, inspiring them to consider a career at Sweve Tech. Our team is comprised of passionate, forward-thinking professionals eager ...

Company Overview Sweve Tech LTD is a leading engineering, civil engineering and consulting company specializing in renewable energy, electrical energy, project management and utility product and ...

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Customer Service Representative

Sweve Tech LTD

Dallas, TX โ€ข Remote

$20 - $25/hr

Other

Medical, Dental, Retirement, PTO

This job post hasย expired today.ย Applications are no longer accepted.


Job description

About the job Customer Service Representative
Position Overview:
Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal candidate will be a proactive communicator, problem-solver, and a team player who can work independently in a remote setting.
Key Responsibilities:
1. Customer Support and Communication:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Address customer concerns, troubleshoot issues, and provide accurate solutions.
- Maintain a positive and professional demeanor while managing customer interactions.
2. Issue Resolution and Follow-Up:
- Resolve customer complaints effectively by determining the root cause and offering appropriate resolutions.
- Escalate complex issues to relevant departments while ensuring timely follow-up and resolution.
- Track and document customer interactions, ensuring records are complete and up to date.
3. Product Knowledge and Assistance:
- Gain a deep understanding of Sweve Techs products and services to provide accurate information to customers.
- Guide customers through product features, usage, and maintenance, assisting with installation and troubleshooting as needed.
4. Collaboration and Reporting:
- Collaborate with other departments, such as Sales and Engineering, to ensure a seamless customer experience.
- Report recurring issues, customer feedback, and improvement opportunities to the Customer Service Manager.
5. Process Improvement and Best Practices:
- Identify areas for improvement in customer service processes and suggest enhancements.
- Stay updated on company policies, procedures, and new products to deliver consistent and informed service.
Qualifications:
- Education: High school diploma or equivalent required; an associate degree or higher is a plus.
- Experience: Previous experience in customer service, call centers, or remote support is preferred but not required; training will be provided.
- Technical Skills: Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic technical issues is a plus.
- Soft Skills: Strong communication skills, both written and verbal; excellent problem-solving abilities; and attention to detail.
- Work Environment: Ability to work independently in a remote setting with minimal supervision; a reliable internet connection and a quiet workspace are required.
What We Offer:
- Competitive salary with performance bonuses.
- Flexible work-from-home arrangement.
- Comprehensive training and on boarding.
- Paid time off and company holidays.
- Career advancement opportunities within Sweve Tech LTD
- A supportive and collaborative remote work culture.
What we do at Sweve Tech LTD
Founded with a mission to shake up the industry and be a global leader, Sweve Tech Ltd specializes in electrical and electronics engineering, serving clients across continents. Whether its installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems we are here to future-proof businesses and our customer base. Lets just say, when it comes to innovative solutions, Sweve Tech is always a step ahead.
Join Sweve Tech Limited as a Remote Customer Service Representative and become part of a team dedicated to delivering world-class service and technical solutions. If you're passionate about helping others and thrive in a remote work environment, we encourage you to apply today!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 30 - 40 hours per week
Benefits:

  • Flexible schedule
  • Paid time off
  • Health Insurance
  • 401(k)
  • Dental insurance
Shift:
  • 8 hour shift
  • Day shift
  • Monday through Friday
Experience:
  • Customer service: 1 year (Preferred)
License/Certification:
  • Driver's License (Preferred)

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