Benefits:- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
Business Operations Coordinator
Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.
Job Benefits:- Competitive salary with bonus potential
- Paid holidays and accruable vacation
- Flexible work hours if required
- Advancement opportunities.
- Bonus potential from day one!
Objective:Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.ย
Primary Responsibilities:- Business Operations
- Inventory Management
- Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
- ย Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
- Accounts Receivable Support
- Customer Contact Information Database Management (Vonigo & Quo)
- Repair Photo Database Management (CompanyCam)
- Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
- Business Compliance Management
- Vehicle Info & Maintenance Management
- Assist in Develop & Document SOPs
- Scheduling
- Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
- Communicate with customers to plan and confirm repair date/time
- Weekly Schedule Development & Distribution
- Business Development (Account Management Support)
- Assist w/ Creating & Sending Quotes
- Customer Follow-up & Misc Communication
- Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
- Identify, implement, and document solutions to improve business methods and processes
- Prioritize customer relationships and customer service
Required Qualifications:ย - Goal-oriented, self-starter, and energetic
- Licensed to operate a passenger car and have a clean driving record
- Professional, caring, and service-mindedย
- Readiness to becomea meaninful part of a strong team and growing businessย
Preferred Skills:ย - Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
- Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
- Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them
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Flexible work from home options available.