CSR-Graphics
Large wholesale format printing company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have graphics background and excellent communication skills. Part time Monday - Friday 8:00AM – 2:00PM or 9:00AM - 3:00PM.
Customer Service Duties:
- Answer incoming calls, general inquiries and answer product issues.
- Create estimates, orders, shipping quotes, and service questions in a timely manner.
- Save art to folders and send to pre-press.
- Handle any and all customer service needs and request. Maintain professionalism with clients and working to establish a positive rapport.
- Update customer information in the customer service database, when needed.
- Impact the company's bottom line by problem solving and help keep clients into repeat customers.
- Assist with walk-in clients with pick-up orders.
- Assist Sales Representatives with orders, estimates and promotional materials when requested.
- Assist Operations Manager with custom quotes and special orders.
- Close job tickets and send final invoices to customers who are on terms.
- Website monitor online orders and payments.
- Post customer payments in system.
- Filing and organizing hard and electronic copies of various files.
- Communicate with customers on behalf of pre-press and/or production.
- Website monitor and administration.
- General office administration.
- Communicate problems or issues to management.
- Maintain quality control and color management.
- Coordinate art proofs to Pre-Press.
Graphics
- Evaluate customer artwork and correct as necessary.
- Set file up for best production, yield, workflow.
- Create proofs and email customer proofs.
- Manage file storage and history.
- Consult Customer Service Department and customers with design criteria.
- Set up files to print colors as required.
- Manipulate file transfer to ensure accuracy.
- Graphic design for customer as well as house advertising blasts.
- Color management – part of team.
- Work with Production Manager to create new product ideas/product lines.
- Help troubleshoot color management issues.
- Assist with production flow as needed.
Compensation: $16.00 - $22.00 per hour