Supportwave

IT Support Specialist - San Francisco San Francisco, United States Full Time ASAP Start Date 07 Sep 2027 End Date

About This Job

This is a full-time, onsite role based in San Francisco for an L1 IT Support Technician. The role focuses on resolving escalated end-user technical issues, troubleshooting hardware, software, and connectivity problems, and providing reliable day-to-day IT support.

Proficiency in English is required.

Key Responsibilities

• Provide Level 1 technical support


• Diagnose and resolve hardware, software, operating system, and end-user connectivity issues


• Troubleshoot and maintain desktops, laptops, monitors, docking stations, printers, and other peripherals


• Troubleshoot LAN, Wi-Fi, VPN, and general network connectivity issues


• Install, configure, upgrade, and support end-user devices and standard business applications


• Manage assigned tickets from escalation through resolution, ensuring accurate documentation and timely updates


• Escalate complex or infrastructure-related issues to L3 or specialist IT teams when required


• Support user onboarding, offboarding, device provisioning, and equipment replacement


• Collaborate with other IT teams to resolve recurring issues and improve the end-user support experience

Must Have Experience

• L1 IT Support / Desktop Support


• Hardware Troubleshooting


• Software and Operating System Troubleshooting


• Network Connectivity Troubleshooting


• Device and Application Installation


• Ticketing Systems

Nice to Have Skills

• Mobile Device Management (MDM)


• Conference Room / AV Support


• Basic Network Installation and Cabling


• User Account and Access Management

Shift is from 10:00 to 19:00 America/Mexico_Citytime.
Skills

IT Support Required Hardware Troubleshooting Required Network Troubleshooting Required IT Systems Installation Required Ticketing Systems Required Conference Room AV Optional Mobile Device Management (MDM) Optional 2026 © Supportwave

• About


• Support

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