Support Revolution

60 Support Revolution Jobs Hiring Near You

Sr. Compensation Manager

San Jose, CA · On-site

$150 - $210/hr

Supermicro is looking for a Sr. Compensation Manager to join our company to support the fast-growing, dynamic business operation. In this position, you will collaborate with HR leaders, Recruiters ...

New

Service Engineer

San Jose, CA · On-site

$85 - $95/hr

It requires the ability to Support our Global Service network and help build a world-class field engineering organization. Essential Duties and Responsibilities: Includes the following essential ...

Solution Manager (27792)

San Jose, CA · On-site

$109 - $150/hr

... supporting enterprise customers in developing and closing large AI initiatives. * Demonstrated success in enabling or accelerating adoption of AI and Inferencing AI solutions within enterprise ...

New

Financial Analyst

San Jose, CA · On-site

$130 - $150/hr

We are seeking a Senior Financial Analyst to join the FP&A team to support enterprise-level financial analysis, forecasting, and decision support across the business. The role will contribute to a ...

New

Accounting Manager

San Jose, CA · On-site

$118 - $137/hr

Support and help streamline the month-end close process by reviewing critical entries and reconciliations, while contributing to improvements in efficiency, accuracy, and timeliness amid growing ...

Build integrated external affairs campaigns that mobilize media/reporters, third-party validators, coalition partners, and grasstops advocates in support of the company's priorities. * Monitor state ...

New

$130 - $160/hr

The AI Network Product Manager works closely with engineering, purchasing, contract manufacturers, vendors, sales, marketing, support, and key customers to manage the full lifecycle of hardware and ...

New

Application Developer

San Jose, CA · On-site

$85 - $110/hr

The Application Developer supports the administration, maintenance, and continuous improvement of enterprise applications and operational systems used by the Service Organization. The role is ...

Service Engineer

Plano, TX · On-site

$60 - $90/hr

It requires the ability to Support our Global Service network and help build a world-class field service organization. As a Service Engineer, you will work remotely on our Global Services Team in ...

New

Sr. Solution Architect

San Jose, CA · On-site

$165 - $190/hr

At least 8 -10 years of experience in Server Management technologies in Data Centers, solution architect, product management, software development, Field support teams or related role * Experience ...

Support Field Engineers by reviewing end-of-day updates, processing RMAs, updating tickets accordingly, and ensuring accurate documentation * Manage service tickets, respond to customer issues, and ...

New

Showing results 41-60

Support Revolution Jobs Information

Infographic showing various job openings at Support Revolution in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Sr. Technical Account Manager

Support Revolution

Jersey City, NJ • On-site

$110 - $130/hr

Other

Posted 2 days ago

New


Job description

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Location: Jersey City, New Jersey, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Sr. Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. TAM's are a critical part of post-sales support and need to be able to demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
  • Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
  • Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
  • Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
  • Gather and compile technical support documentations for training help desk and field engineers
  • Manage various escalations from the customers and direct them appropriately
  • Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
  • Plan and coordinate onsite integration activities
  • Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
  • Travel is required (up to 25%)
Qualifications:
  • Bachelor's degree in engineering or other technical field
  • 8+ years of experience in engineering/IT industry
  • Strong background working with x86 based line of products
  • Must be punctual and detail-oriented. Fluent in English
  • Excellent communication (both oral and written) and interpersonal skills
  • Excellent troubleshooting and problem solving skills
  • Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
  • Familiarity with Linux and Virtualization is a plus
Salary Range

$110,000 - $130,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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