Support Plus Personal Care

Key Responsibilities

Client & Caregiver Intake

• Manage high-volume incoming calls with professionalism, empathy, and efficiency
• Serve as the first point of contact for new client and caregiver inquiries
• Collect required documentation including identification, certifications, and onboarding forms

Onboarding & Compliance

• Process background checks and verify employment eligibility
• Request and track required signatures and documentation
• Review and audit files to ensure compliance with state regulations and agency policies

Data Management

• Create and maintain client and caregiver profiles within the agency’s software system
• Ensure all records are accurate, complete, and up to date

Scheduling & Coordination

• Assist with building and maintaining caregiver schedules
• Coordinate services to ensure seamless coverage for clients

Qualifications

• Previous administrative, intake, or office coordination experience required
• Healthcare, home care, or social services experience preferred
• Strong technical skills and comfort with CRM, scheduling software, or EHR systems
• Exceptional attention to detail and organizational skills
• Ability to maintain strict confidentiality with sensitive information
• Excellent communication and customer service skills

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Location:

• Mequon, WI 53092

Work Location: In person