Supership

Location: California, USA

Employment Type: Full-Time

Pay Range: $44,000–$53,000 per year, based on experience

Reports to: Client Success Manager / Leadership Team

Works Closely With: Warehouse Manager, Inbound Supervisor, Outbound Supervisor, Client Success, Operations, and other support teams

Why This Role Matters

Client Success is where operations and relationships meet. Our clients trust Supership USA with their products, orders, customers, and growth. The Client Success Associate helps make that trust feel real every day through clear communication, follow-through, curiosity, and care.

This role is for someone who wants to learn the full customer lifecycle in a fast-moving logistics business. You will help clients feel supported while also learning how warehouse operations, technology, onboarding, inventory, fulfillment, and account growth connect behind the scenes.

Position Overview

The Client Success Associate will support the day-to-day experience of Supership USA’s ecommerce clients. You will help ensure smooth communication between clients and internal teams, support onboarding and implementation tasks, track issues, follow up on client requests, and help maintain a high-quality client experience as the California facility launches and grows.

This role is a development path for someone organized, client-minded, curious, and excited to grow into deeper account management, client success, or operations leadership over time.

What You’ll Help Build

- A client experience that feels responsive, thoughtful, and professional.

- Clear communication between the warehouse floor, leadership, and clients.

- Better onboarding habits for new U.S. clients.

- A client success model that supports growth in both the U.S. and Canada.

Key Responsibilities

- Support day-to-day client communication through email, meetings, tickets, and internal channels.

- Help answer client questions, follow up on open items, and coordinate issue resolution.

- Escalate urgent client concerns to the appropriate manager or department.

- Assist with onboarding new clients into Supership USA’s systems and operations.

- Help gather client requirements, product details, shipping rules, packaging needs, and SOP inputs.

- Track onboarding tasks and ensure follow-through across operations, technology, and client success.

- Track client requests, warehouse issues, order concerns, inventory questions, and shipping problems.

- Coordinate with warehouse leadership to investigate and resolve operational issues.

- Help maintain internal notes, SOPs, account details, and client-specific instructions.

- Support account management, client retention, and growth opportunities as the role develops.

Qualifications

- Previous customer service, client success, account coordination, logistics, ecommerce, or operations experience preferred.

- Strong written and verbal communication skills.

- Highly organized, detail-oriented, and comfortable following up on multiple open items.

- Comfortable using email, spreadsheets, task trackers, client portals, warehouse systems, or CRM tools.

- Ability to learn quickly, ask good questions, and coordinate across departments.

- Interest in ecommerce, fulfillment, logistics, operations, or 3PL services.