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Local Super User
It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.
Exciting opportunity for an IT LOCAL SUPER USERto join our team. The normal operating hours are M-F 8A- 5P. The Super User Contract Logistics is in principle responsible for the K+N CL Information Systems (WMS, TMS, KN LOGIN, etc). The job role encompasses operational and first-level support, user trainings, set-up of new customers, further developments and enhancements, release coordination, tender support and interaction with the national/regional CL Information Systems Team and other relevant counterparts. The role of the Super User is a developing role, and as skills grow, the Super User shall be able to learn and develop more him/herself.
The right Candidate will have a continuous improvement mindset and a tendency towards 5S in the workplace.
How you create impact
Supporting Logistics-Process design and mapping
First level support
Error analysis, recovery and trouble shooting in coordination with national / regional team and/or other relevant counterparts
Preparation and follow up of open issue list
Audits to insure the users are properly and effectively operating the system, SOP monitoring
Software- and release testing in coordination with Regional team
Observing and maintaining data quality
User perception management
What we would like you to bring
Fluent with the current MS Office Professional package, with special skills in MS-ACCESS-database applications
Able to coach and mentor other staff
Relevant transportation/supply chain management qualifications
5+ years experience in Contract Logistics / 3PL / Distribution Centre / Pharma Cold Chain Warehouse environment
5+ years management experience in high volume, fast paced distribution center / warehouse environment
Preferably, have an operations background in Logistics and Supply Chain Management, with good understanding and application experience of IT systems OR IT background with sound understanding of the theory and practice of supply chain management and warehouse management
Knowledge of technical processes related to standard warehouse equipment and applications such as racking, WMS systems and MHE
Prior experience working in healthcare/medical device regulated environment
Good communication skills, both verbal and written
Very organized / Methodical
Critical / Analytic / Objective
Ability to work effectively in a high-pressure environment
Ability to effectively handle multiple, simultaneous tasks
Acts as project resource
Development of SOP's for WMS integrated part together with Project Manager CL
Configuration, design and mapping with the support of Project Manager CL
Configuration and testing of WMS for standard local implementations
Coordination and execution of EDI Mapping between K+N & Customer
Solution testing with customer and site
What's in it for you
Kuehne+Nagel participates in E-Verify and will provide the federal government withyour Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only useE-Verify once you have accepted a job offer and completed the Form I-9.
Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.