Super Home Center

Description

Primary Objective:

Provide excellent customer service while working directly with customers and patrons by greeting them, helping them find what they want or need, and ensuring they are satisfied with their purchase and experience in our store. 

Essential Functions of Position:

• Qualify client based on client's wants, needs, desires and investment dollars available
• Be well versed with our product knowledge; price, quality, color and style options, etc. 
• Accurately check orders
• Establish, develop and maintain business relationships with existing and prospective customers
• Supply management with written and/or oral report on customer needs, problems, interest, competitive activities and potential new products and services
• Keep abreast of product knowledge, market conditions, and competitive activities through research and consulting with market individuals
• Perform other duties as assigned

Benefits:

• Day shift  
• Dental insurance
• Life insurance
• Medical insurance 
• Paid time off
• Retirement plan with company matching
• Vision insurance

Requirements

Knowledge of:

• Company policies, procedures, and overall mission and vision
• Sales, construction and design
• Interior products and cabinetry construction

Skilled in:

• Interpersonal communications that allow for effective qualification of prospective clients
• Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
• Efficient problem-solving
• Time management, organization and written communication
• Customer service - manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
• Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken

Ability to:

• Build trusting clients relationships and effectively communicate throughout the design/sales process
• Handle client product questions and walk them through the remodel and new construction process
• Prospect new clients with telephone calls and appointments
• Prioritize, accurately multi-task and adhere to any deadlines set
• Drive and close sales
• Keep up with design trends and product updates
• Research sources for developing prospective customers and for information to determine their potential
• Analyze the market potential and determine value of existing and prospective customers' value to organization
• Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities
• Plan and organize personal sales strategy by maximizing the Return on Time Investment for the territory
• Learn in a fast paced and friendly environment

Other Characteristics:

• 3-5 years of customer service and sales experience