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Service Manager - Kearny Mesa Chrysler Dodge Jeep Ram
Exempt
Job Summary:
The Service Manager is responsible for overseeing the daily operations of the service department, ensuring that service delivery meets customer expectations, operational standards, and profitability goals. This role involves managing staff, optimizing service processes, and maintaining high levels of customer satisfaction.
Essential Functions:

• Supervise and coordinate the day-to-day activities of the service department.
• Manage service appointments, technician schedules, and workflow to ensure timely and efficient service.
• Ensure that all service operations comply with dealership standards and manufacturer guidelines.
• Maintain high standards of customer service and satisfaction in the service department.
• Address and resolve customer complaints and service issues promptly and effectively.
• Implement strategies to enhance customer service and build long-term customer relationships.
• Recruit, train, and manage service department staff, including technicians, service advisors, and support personnel.
• Conduct performance evaluations, provide feedback, and facilitate ongoing training and development.
• Foster a positive and productive work environment that encourages teamwork and high performance.
• Develop and manage the service department budget, including labor, parts, and overhead costs.
• Monitor and analyze financial performance, including service revenue and expenses, and implement strategies to meet profitability targets.
• Oversee inventory management, including ordering and controlling parts and supplies.
• Assess and improve service processes and workflows to enhance efficiency and effectiveness.
• Implement best practices and new technologies to improve service quality and operational performance.
• Continuously evaluate and refine service procedures to ensure alignment with industry standards and dealership goals.
• Develop and execute marketing strategies to promote service offerings and drive sales.
• Collaborate with the sales department to support service-related promotions and initiatives.
• Analyze service sales data and market trends to identify opportunities for growth and improvement.
• Ensure that service operations adhere to safety, environmental, and regulatory standards.
• Conduct regular inspections and audits to ensure compliance with dealership policies and industry regulations.

• Work closely with other dealership departments (e.g., sales, parts) to ensure seamless operations and customer satisfaction.
• Communicate effectively with manufacturers, suppliers, and other external partners to support service operations.
• Prepare and present reports on service department performance and key metrics to dealership management.
• Drive and inspect customer vehicles to identify and recommend additional services or repairs that may benefit the customer based on vehicle condition and manufacturer recommendations including upsell service packages and promotions, as appropriate.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• Hire and trains department staff.
• Oversee the daily workflow and schedules of shop employees.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees in accordance with company policy.

Qualifications:
Minimum Qualifications:

• Two to three years of supervisory or management experience in a service department.
• Valid driver's license and safe driving record; required to have California driver's license within 30 days following date of hire.
• At least one year of verifiable driving experience.
• Ability to lift up to 20 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications

• Strong leadership and team management abilities.
• Excellent customer service and communication skills.
• Proficient in financial management, budgeting, and inventory control.
• Knowledge of automotive service operations, parts management, and industry trends.
• Ability to analyze data, develop strategies, and implement process improvements.
• Relevant automotive certifications or professional development courses.
• Brand experience.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software to maintain service record databases, track inventory, and use computer diagnostic equipment and software.

Physical Demands:

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 20 pounds.
• Prolonged periods of standing and walking throughout retail space.
• Prolonged periods sitting at a desk and working on a computer.

Environment/Noise:

• Office setting.
• Typical dealership or repair shop environment, which may include noise and dust.
• Work in both indoor and outdoor settings.
• May involve exposure to varying weather conditions.
• Climate controlled.
• Noise moderate.
• Many Odors may be present.
• Exposure to hazardous conditions and equipment that may result in minor injuries.

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.
We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.