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Summit At Snoqualmie
Summit At Snoqualmie

60 Summit At Snoqualmie Resort Manager Jobs Hiring Near You

Boyne Resorts

Group Sales Coordinator

Snoqualmie Pass, WA · On-site

$24 - $28/hr

... Summit at Snoqualmie and Alpental is the Pacific Northwest's premier multi mountain ski resort ... Experience with Salesforce or other CRM system * Experience skiing or snowboarding preferred ...

Boyne Resorts

Group Sales Coordinator

Snoqualmie Pass, WA · On-site

$24 - $28/hr

... Summit at Snoqualmie and Alpental is the Pacific Northwest's premier multi mountain ski resort ... Experience with Salesforce or other CRM system * Experience skiing or snowboarding preferred ...

Pet Paradise Resort

Resort Manager

Richmond, VA

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused ... The Resort Manager will lead the daily operations of the resort, including staff oversight ...

Pet Paradise Resort

Resort Manager

Odessa, FL

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused ... The Resort Manager will lead the daily operations of the resort, including staff oversight ...

Pet Paradise Resort

Resort Manager

Austin, TX

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused ... The Resort Manager will lead the daily operations of the resort, including staff oversight ...

Pet Paradise Resort

Resort Manager

Humble, TX

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused ... The Resort Manager will lead the daily operations of the resort, including staff oversight ...

Devils Backbone Adventure Resort

Be Seen First

Resort Manager

Matewan, WV · On-site

$50K - $75K/yr

Devil's Backbone Adventure Resort is seeking an experienced, hands-on Resort Manager to lead daily operations at one of West Virginia's premier ATV lodging providers. The Resort Manager is ...

Pet Paradise

Resort Manager

Odessa, FL · On-site

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused ... The Resort Manager will lead the daily operations of the resort, including staff oversight ...

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Information Technology Services Delivery Manager

Boyne Resorts

Snoqualmie Pass, WA • On-site

$92K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Boyne Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

9th of 107 rated hotels

Job description

Overview
The Summit at Snoqualmie and Alpental is the Pacific Northwest's premier multi mountain ski resort, located 47 miles east of Seattle at Snoqualmie Pass. The property spans five base areas and 20 chairlifts across Summit West, Summit Central, Summit East, and Alpental within the Mt. Baker-Snoqualmie National Forest. A four season operating model includes a mountain bike park and one of the most accessible ski destinations in North America.
The Summit at Snoqualmie is seeking an IT Service Delivery Manager to lead on-site technology delivery across the resort. This is a hands-on, field-facing leadership role responsible for the resort's physical infrastructure, endpoint deployment, and in-person support for guests and team members across the resort's base areas.
Responsibilities
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
  • Long Term Thinking
    • Maintain and configure local property network topology - switches, access buildings, and endpoint connectivity - and support other locally hosted property systems, documenting infrastructure using tools such as NetBox as the shared services model continues to mature.
    • Maintain accurate local documentation of physical infrastructure (cable runs, closet layouts, device inventory) and keep it aligned with the corporate CMDB/asset system.
  • Excellence in Execution
    • Own local physical infrastructure delivery: cabling installation and repair (network, voice, fiber), network facility upkeep, and endpoint deployment across workstations, laptops, mobile devices, POS terminals, and phones.
    • Execute Moves/Adds/Changes (MACs) and endpoint lifecycle tasks - provisioning, imaging, replacement, and retirement - according to corporate-defined standards.
  • Attitude is Everything
    • Act as the on-site escalation point and coordination hub between the resort and Boyne Corporate IT Operations for incidents, problems, and requests that exceed local scope - including server/VMware administration, Cisco network design, Avaya PBX configuration, and enterprise POS/LOB platform issues.
    • Maintain a constructive, effective working relationship with Boyne Corporate Business Solutions, escalating and coordinating business application issues, updates, and rollouts at the resort.
  • Develop Great People
    • Mentor and develop the resort IT team, building field service, customer-facing, and troubleshooting skills across the group.
    • Coach team members through escalations and on-call situations, using real incidents as teaching opportunities rather than handling them alone.
    • Support hiring, onboarding, and seasonal ramp-up for resort IT roles in partnership with resort HR.
  • Serve First
    • Serve as the resort's primary face-to-face support presence: walk the property, resolve issues at the point of impact, and follow through until the guest or team member is back in operation.
    • Prioritize field work based on guest and revenue impact, giving first attention to ticketing, POS, and rental systems during operating hours.

Qualifications
What we are looking for:
Required
  • Five or more years of information technology experience, or an equivalent combination of education and training, ideally including hands-on field service, cabling, or endpoint deployment work.
  • Working knowledge of Windows workstation setup, repair, and troubleshooting, and end-user Windows and Office 365 administration.
  • Demonstrated ability to lead, schedule, and prioritize the work of a small technical team, including on-call coverage.

Preferred
  • Prior IT experience in a resort, hospitality, retail, or other multi-site operating environment.
  • Familiarity with Cisco switching, Avaya or comparable PBX platforms, VMware, and enterprise POS systems in a supported or escalation capacity.
  • Experience with infrastructure documentation tools such as NetBox and with corporate CMDB/asset systems.

Click here for full job description
Join our team and enjoy The Summit Experience!
Wage and Benefit Info:
The wage range for this positions is: from $92,000 - $115,000 annually, DOE
This position is elgible for goal attainment incentives
Benefits include: health, dental, vision
Team member will accrue PTO and will earn 2 weeks or more in a 12 month period.
All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.
It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.

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About Boyne Resorts

Sourced by ZipRecruiter

Boyne Resorts, headquartered in Boyne Falls, Michigan, US, is a renowned leader in the resort industry. Offering a wide array of recreational, real estate, and retail products, Boyne specialises in providing memorable vacation and lifestyle experiences. The company's expansive portfolio includes ski and golf resorts, real estate developments, and other leisure-based businesses across North America. Founded in 1947 by Everett Kircher, it represents one of the most successful, privately-owned, multi-resort companies in the history of the leisure industry. Boyne Resorts is deeply committed to providing exceptional guest experiences, underpinned by values including innovation, integrity, passion, perseverance, and stewardship.

Industry

Traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Boyne Falls, MI, US

Year founded

1947

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