Success Communications

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Success Coach

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Student Success

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Success Coach provides intrusive coaching and structured intervention for students on academic probation through the Saluqi Success Pathway Program. This position ensures students receive personalized academic coaching, skill-building support, and resource navigation to regain good academic standing and persist toward graduation. Success Coaches also staff the Success Hubs, where they provide academic guidance and connect students to tutoring, advising, and other wraparound services.
Additionally, Success Coaches collaborate with Financial Aid, Academic Advising, Career Services, and Student Advocacy and Support to assist students in navigating Satisfactory Academic Progress (SAP) appeals, academic suspension appeals, and grade appeals. Success Coaches also lead intervention workshops focused on study skills, time management, academic self-advocacy, and test-taking strategies.

Job Duties

• Reports to the Director of the Office of Academic Intervention.
• Manages a caseload of students on academic probation, providing structured coaching and support through the Saluqi Success Pathway Program.
• Monitors student engagement and progress, ensuring students on academic probation attend required workshops, coaching sessions, and advising appointments.
• Conducts proactive outreach via phone, email, and in-person meetings to encourage participation in coaching sessions, Saluqi Success Workshops, and tutoring services.
• Provides individualized coaching and intervention sessions, focusing on study skills, time management, academic self-advocacy, and resource navigation.
• Develops and tracks individualized success plans for students on academic probation.
• Leads student success workshops in collaboration with the Academic Support Center, Career Services, and Student Advocacy and Support.
• Collaborates with Academic Deans, CAC Managers, Financial Aid Specialists, and Career Specialists as part of the CAC Model.
• Represents the Office of Academic Intervention at Academic Division leadership meetings as invited by the Division Dean
• Works with Financial Aid to guide students through the SAP appeal process and ensure continued eligibility for financial aid.
• Supports students in submitting academic suspension appeals and navigating reinstatement processes.
• Collaborates with Academic Advising to ensure students follow their academic success plans and register early for subsequent terms.
• Coordinates with Peer Mentors to provide additional engagement opportunities at the Success Hubs.
• Integrates QEP competencies (notetaking, time management, test preparation, study skills, and communication) into academic probation coaching sessions.
• Tracks student progress and case outcomes using CRM and early alert systems, reporting trends to the Director and Early Alert Manager.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree.
  
• Experience working with college students in academic intervention, student support, or coaching roles.
  
• Experience providing case management or structured student success interventions.
  
• Experience tracking student progress using CRM or student information systems.

Preferred Qualifications

• Experience working with students on academic probation or other vulnerable student populations.
  
• Experience working in a community college setting.
  
• Experience using customer relationship management (CRM) systems (e.g., Slate) for student tracking.
  
• Experience managing caseloads of students and intervention tracking.
  
• Familiarity with early alert systems and student information systems (e.g., Banner).
  
• Experience leading student success workshops on study skills, time management, and academic self-advocacy.
  
• Understanding of SAP and academic standing policies, including suspension appeal processes.

Knowledge, Skills, and Abilities

• Ability to provide intrusive coaching to vulnerable students and promote self-advocacy.
  
• Strong communication and relationship-building skills.
  
• Knowledge of academic policies, probation/suspension procedures, and student success models.
  
• Strong organizational, case management, and follow-up skills.
  
• Ability to facilitate student success workshops and structured intervention activities.
  
• Proficiency in data management, CRM platforms, and student tracking tools.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.