Description:
The Student Success Center at Newman University is looking for a student assistant to serve at the front desk in the center. This is a paid position with opportunities to work up to 20 hours per week.
Responsibilities:
- Maintain a positive, empathetic, and professional attitude at all times. Represent Newman University professionally
- Provide excellent and prompt customer service via email, telephone, and in-person interactions with students, faculty, staff, and campus visitors
- Process testing materials and other confidential documents in an ethical manner that aligns with FERPA guidelines
- Collect ongoing records for the Student Success Center including number of visits, reasons for visits, interactions, comments, and complaints
- Resolve technical issues related to computers, cameras, and testing platforms when necessary
- Understand the general responsibilities of each Student Success Center professional staff member and help with appropriate student scheduling based on individualized need
- Take detailed messages for Student Success Center professional staff and efficiently share information as needed
- Develop and update office procedures and documentation as processes are improved
Requirements:
Requirements:
- Be a full-time Newman University student, enrolled in at least 12 credit hours per semester for undergraduate students and 6 credit hours per semester for graduate students
- Handle confidential information with integrity
- Have good customer service and communication skills
- Have effective verbal, non-verbal, and written communication skills
- Punctuality, accountability, and flexibility
- Must be a detail-oriented self-starter who can work independently
- Able to follow directions from Student Success Center staff
- Be legally authorized to work in the United States
Number of positions available: 1-2
Number of hours per week: up to 20 hours
Rate of pay: $8.25
Days and times needed: various times during office hours (Monday through Friday from 8:00 am to 5:00 pm.)