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Infographic showing various job openings at Struction Solutions in the United States as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Physical job distribution.

Quality Assurance / Training / Compliance Coordinator

STRUCTION SOLUTIONS

Quantico, VA • On-site

Contractor

Re-posted 15 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position Summary
The QA/Training/Compliance Coordinator supports callmonitoring, documentation audits, training records, corrective action, SOPmaintenance, and performance trend reporting.
Key Responsibilities
• ConductQA reviews of calls, outreach attempts, MCWIITS documentation, and social mediaengagement records.
• Tracktraining completion, refresher training, HIPAA/Privacy Act training,information security training, and onboarding milestones.
• Supportcorrective action plans for documentation errors, performance shortfalls, ortraining gaps.
• MaintainQA sampling schedules, trend logs, coaching notes, and monthly reportinginputs.
• Support SOP updates,lessons-learned integration, and audit readiness.
• Coordinatewith supervisors, PM/APM, Zeiders, Nine9, and Government stakeholders asdirected.
Minimum Qualifications
• Highschool diploma or equivalent required; associate or bachelor's degreepreferred.
• At least four years of callcenter or customer service experience required; five years preferred.
• Strongattention to detail, written documentation, and ability to identify processgaps.
• Experiencewith sensitive data, HIPAA/PII, or quality audit processes.
• U.S.work authorization required; U.S. citizenship may be required for Governmentsystem access.
• Abilityto complete background/security processing and obtain/maintain CAC/MCEN accessas required.
• Abilityto complete Privacy Act, HIPAA, information security, and program-specifictraining.
• Strongwritten documentation skills; all contacts and actions must be accuratelydocumented in Government systems such as MCWIITS.
• Commitmentto confidentiality, professionalism, mandatory reporting requirements, andrespect for Marine Corps culture.
Preferred Qualifications
• Experiencewith call recordings, contact center QA scorecards, LMS tools, MicrosoftExcel/Power BI, SharePoint, Dynamics, Five9, NICE, Genesys, or similar tools.
• Experience in qualityassurance, training coordination, compliance, contact center supervision, casemanagement review, or Government contract support.
• Military,veteran, healthcare, or social services program experience.
• Knowledgeof MCWIITS, DoD access/security processes, or Service Contract Labor Standards.
Location:
Contractor Facility, Government Facility, Hybrid.

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