Strategic Medical Management

The Medical Assistant (MA) in a personal injury clinic plays a critical role in supporting providers in delivering high-quality care to patients recovering from injury. This position involves both clinical and administrative responsibilities, with a strong focus on documentation accuracy, patient flow, and coordination of care related to injury cases.

Prepare patients for examination, including obtaining vital signs and medical history related to injury

Assist providers during examinations and procedures

Perform basic clinical tasks such as blood draws, splinting, and assisting with injections (as permitted)

Ensure proper documentation of injuries, symptoms, and patient progress

Support TBI (Traumatic Brain Injury) and musculoskeletal evaluations as directed by provider as well as TBI testing.

Maintain clean, organized, and fully stocked exam rooms

Accurately enter patient information, treatment plans, and provider notes into EMR system

Manage patient intake, including verifying policies and personal injury claim details

Coordinate referrals for imaging, physical therapy, vestibular rehab, and specialty care

Schedule follow-up appointments and track patient compliance with treatment plans

Handle medical records requests and ensure proper documentation for legal and insurance purposes

Assist with end-of-day reconciliation, including chart completion and documentation audits

Understand personal injury workflows, including attorney involvement and lien-based care

Ensure accurate and detailed documentation to support legal cases

Communicate effectively with case managers, attorneys, and case managers when necessary

Track authorizations, referrals, and treatment timelines for injury claims

High School Diploma or equivalent required; Medical Assistant certification completed

Minimum 1 year of experience in a clinical setting (personal injury or orthopedics preferred)

Familiarity with EMR systems and medical documentation standards

Strong attention to detail and organizational skills

Ability to multitask in a fast-paced environment

Excellent communication and patient service skills

Experience with personal injury cases, workers’ compensation, or accident-related care

Knowledge of medical terminology related to orthopedic and neurological injuries

Bilingual (English/Spanish) is Mandatory

Fast-paced clinic setting focused on injury recovery and rehabilitation

Frequent interaction with patients experiencing acute or chronic pain

Collaboration with providers, case managers, and administrative staff

Ability to stand for extended periods

Ability to lift/move patients as needed (up to 25–40 lbs with assistance)

Manual dexterity to perform clinical tasks