Strategic Marketer

About Us

At Strategic Marketer, we equip marketing agencies and entrepreneurs with powerful AI-driven SaaS tools designed to help them scale smarter and faster. With 20+ proprietary platforms and a growing global customer base, we’re on a mission to deliver not only software—but strategic success.

We’re now entering an exciting phase of growth and innovation, and we’re looking for a leader who’s ready to help elevate our customer experience to the next level.

Why This Role Matters

As our Senior Account Executive & Growth Strategist, you’ll help shape the future of our customer experience. This is a unique opportunity to take ownership of a strong but evolving team and lead them into their next chapter—shifting from a traditional support model to one that proactively drives client growth and retention.

You’ll set the standard by doing—working alongside the team while guiding them to higher performance, deeper product knowledge, and more impactful conversations with our customers. You’ll also play a key role in ensuring our tools are understood, adopted, and fully leveraged by the agencies we serve.

This is more than just a leadership role—it’s a chance to build something meaningful and lead with purpose.

Key Responsibilities

• Lead by Example: Jump in from day one—engaging directly with customers and setting the tone for a high-performing, proactive success team.
• Develop the Team: Coach and empower a global support/billing team to operate with confidence across 20+ platforms and serve as consultative account managers.
• Marketing-Driven Support: Speak the language of marketers and agency owners—offering real strategic value and product alignment in every interaction.
• Build Resources: Collaborate to develop SOPs, internal training, and customer-facing education that strengthens performance and consistency.
• Leverage AI Tools: Help integrate AI-powered processes that improve efficiency, personalization, and impact across all success channels.
• Drive Results: Monitor and improve KPIs like first response time, resolution speed, CSAT, retention, and upsell revenue.
• Partner Across Teams: Work cross-functionally with marketing, sales, and product to create a seamless and aligned customer journey.

What We’re Looking For

Experience: 3+ years in customer success, account management, or technical support—ideally in a SaaS or marketing-related company.
Marketing Fluency: Strong understanding of digital marketing principles and client success in a marketing agency environment.
Hands-On Leadership: You’re a proactive leader who believes in modeling what excellence looks like and growing alongside the team.
Process Builder: Comfortable developing workflows, resources, and playbooks that elevate team efficiency and customer results.
️Tech-Friendly: Familiarity with Zendesk, Keap/Infusionsoft, WordPress, Klaviyo, Elev.io, or similar tools is a bonus—but not required.
Remote-Ready: Must be fluent in English and available to work EST hours.

What Success Looks Like

✅ You’ve built trust with the team and customers through hands-on leadership
✅ The team is becoming cross-trained, proactive, and results-oriented
✅ You’ve identified and begun executing improvements to support processes and communication
✅ Customer satisfaction is rising, and opportunities for retention and upsell are being uncovered and acted upon
✅ You’re seen as a go-to leader within the team and a strategic voice across the company

Why Join Us?

Work From Anywhere: Join a fully remote team that values flexibility, trust, and performance.
Grow With Us: This role is built to evolve—with room to grow into senior leadership as the team and company scale.
Make an Impact: Your work will directly influence customer retention, revenue growth, and the future of our client experience.
Collaborate Across Teams: Work closely with product, marketing, and operations in a supportive, high-performance environment.
Mission-Driven Culture: We care deeply about helping small businesses succeed—and that starts with empowering the people on our team.

Ready to Apply?

If you're energized by change, driven by results, and excited to lead with purpose, we’d love to hear from you.