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Strategiqly

21 jobs near Columbus, OH

StrategiQly

Customer Administrator

Hoffman Estates, IL

$20 - $25.33/hr

Location - In Office.... Hoffman Estates, IL The Customer Administrator will be responsible for managing and maintaining all aspects associated with customer accounts not limited to, but including ...

StrategiQly

Plant Manager

Troy, MI

$100K - $140K/yr

Plant Manager Troy, MI | Direct Hire | Compensation: Commensurate with experience About the Company Our client is a contract manufacturer specializing in cable assemblies, electromechanical ...

StrategiQly

Visual Commissioning Engineer

Auburn Hills, MI · On-site

$45 - $53/hr

Job Title: Virtual Commissioning Engineer PURPOSE AND DESCRIPTION: Mainly focused on Virtual Commissioning validation, consisting of setting up the Digital Twin to facilitate debugging the PLC and ...

StrategiQly

Logistics Associate

Rochester Hills, MI · On-site

$19 - $21/hr

Position Title: Associate - Logistics The Logistics Associate will be responsible for coordination of inbound and outbound material, robots, receipt processing, warehousing, filling customer orders ...

StrategiQly

Robotics Instructor

Rochester Hills, MI · On-site

$40/hr

FANUC Instructor (Position #040502) The Instructor is responsible for delivering technical training programs to customers, distributors, and FANUC America employees. This role is ideal for an ...

StrategiQly

Quality Control Inspector

Troy, MI · On-site

$75K - $100K/yr

Quality Control Inspector Troy, MI | Direct Hire | Our client is a contract manufacturer specializing in cable assemblies, electromechanical assemblies, and box builds for defense, aerospace ...

StrategiQly

Field Service Engineer

Rochester Hills, MI

$35 - $45/hr

Field Service Engineer The Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for ...

StrategiQly

Assembly Tech

Rochester Hills, MI · On-site

$19 - $25/hr

Assembly Technician The Assembly Technician will provide comprehensive technical skills to execute P-Series assemblies across all model types. This role requires strong attention to detail ...

StrategiQly

Electrical Technician

Rochester Hills, MI · On-site

$20 - $25/hr

Job Title: Electrical Technician PURPOSE AND DESCRIPTION: Provide comprehensive technical skills to setup and test all model types. Critical skills required are robotic test which may require ...

StrategiQly

Robotics Technician

Rochester Hills, MI · On-site

$19 - $23/hr

ROBOT TECHNICIAN Job Title: MAS - Robotics Technician PURPOSE AND DESCRIPTION: Execute FAC product manufacturing and business group requirements by utilizing Electrical, Pneumatic and Computer ...

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General Laborer

Auburn Hills, MI · On-site

$19 - $22/hr

Job Title: General Laborer Location: Auburn Hills, MI About EDSI My client is an ISO 9001:2015 certified supplier of pneumatic assemblies, custom cable harness assemblies, electrical control panels ...

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Customer Administrator

StrategiQly

Hoffman Estates, IL

$20 - $25.33/hr

Full-time

Re-posted 26 days ago

Job description

Job Description

Location - In Office.... Hoffman Estates, IL


The Customer Administrator will be responsible for managing and maintaining all aspects associated with customer accounts not limited to, but including merging duplicate accounts, verifying and updating account information, as well as communication with internal and external customers as it pertains to the validity and the usability primarily with CNC accounts that would ensure prompt, professional, and quality transactions.

This position will report to the Director - Customer Service in the CNC Part Sales group.


Primary responsibilities will include:

  • Input, update, and maintain accurate customer data in Oracle.
  • Perform regular audits to ensure data integrity and consistency.
  • Identify and correct records: merge duplicate records, correct data entry errors and omissions by utilizing Oracle tools and collaborating with internal customers.
  • Monitor data for accuracy, completeness, compliance with company standards.
  • Research, analyze and interpret the information provided/found by various company-specific web sites and through direct customer communication via phone, e-mail, and/or fax.
  • Communicate the changes made to the internal stakeholders.
  • Collaborate with other departments to ensure data consistency across systems.
  • Provide feedback as appropriate to FANUC America organizational leadership that provides standardization of processes related to the management of customer accounts.
  • Work with IT team to correct system-associated issues, and support system upgrades and migrations. Test and validate data during system changes or implementations.
  • Ensure all customer data is handled in compliance with applicable regulations and data protection standards.
  • Must maintain confidentiality and ensure the security of sensitive and proprietary information.
  • Training staff on best practices for accurate and efficient data entry and management.
  • Responsible for providing regular reports on activities and progress.


Ideal candidate will have the following experience and education:

  • High School Diploma or GED
  • Associate's degree or equivalent work experience preferred
  • Minimum two years of work experience within the FANUC organization
  • Minimum two years of customer service experience
  • Minimum two years' experience required with Oracle Applications
  • Must be comfortable using an ACD (Automatic Call Distributor) headset and able to operate it effectively in a professional environment.
  • In-depth knowledge of FANUC parts, components, and product offerings is required
  • Must be familiar with FANUC operations and associated business processes
  • Proficient in organizing and maintaining both paper and electronic filing systems
  • Ability and willingness to learn many aspects of the company and its products
  • Excellent communication, interpersonal, and organizational skills are essential for success in this role.
  • Demonstrates professional behavior and demeanor at all times, with the ability to communicate effectively, resolve issues efficiently, and maintain positive relationships with both internal and external customers.
  • Strong proficiency in Microsoft Excel is required, along with exceptional technology skills across Microsoft Windows, the full Microsoft Office Suite, and internet-based tools
  • Ability to collaborate and communicate effectively with individuals at all levels of the organization.