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Storesight

5 jobs near Columbus, OH

Storesight

Agent Ambassador, Part-Time

Fayetteville, AR · On-site

$26.50 - $36/hr

About Storesight Formed by the merger of Field Agent and Shelfgram, Storesight sets the standard for always-on retail intelligence. With a combination of advanced AI, an intuitive platform, and a ...

Storesight

Account Executive

COMPANY OVERVIEW Storesight is an AI-powered platform purpose-built by CPG executives in collaboration with leading CPG firms to transform how sales and category management teams operate. Backed by a ...

Storesight

Revenue Operations Manager

Fayetteville, AR · On-site

COMPANY OVERVIEW Storesight is an AI-powered platform purpose-built by CPG executives in collaboration with leading CPG firms to transform how sales and category management teams operate. Backed by a ...

Agent Ambassador, Part-Time

Storesight

Fayetteville, AR • On-site

$26.50 - $36/hr

Part-time

Posted 16 days ago

Job description

About Storesight
Formed by the merger of Field Agent and Shelfgram, Storesight sets the standard for always-on retail intelligence. With a combination of advanced AI, an intuitive platform, and a massive field network, Storesight empowers CPG brands to enhance OSA, drive flawless execution, manage price perception, and launch new products at scale-faster than ever. Storesight captures shelf conditions across 480 categories, 5,000 brands, and 50,000 locations, and is trusted by 95% of the top 50 CPG firms in North America.
ESSENTIAL DUTIES AND KEY RESPONSIBILITIES
  • Provide best-in-class service and hospitality for Agents in the Field
  • Monitor and resolve help tickets that come into Zendesk (Agent Relationship Management Platform)
  • Engage in cross-functional incident management and feedback loops
  • Troubleshoot errors and issues with job builds cross-functionally with Account Management and Project Management Teams and system issues with Product Development Team
  • Troubleshoot reported app issues, escalating to Product Management Team accordingly
  • Practice empathy and servant leadership with all communication (internal and external)
  • Serve as subject matter expert on Storesight support systems and processes to assist the team
  • Respond to Agent chat, text, and phone requests via Zendesk (When required)
  • Deliver with excellence in all team and Agent communications and interaction

KEY SKILLS AND QUALIFICATIONS
  • Customer Service Driven
  • Proactive
  • Collaborative
  • Detail-Oriented
  • Problem Solver
  • Servant-Hearted
  • High Emotional Intelligence
  • Empathetic
  • Community-Building
  • Proven ability to manage multiple projects simultaneously.
  • Strong business writing and communication skills.
  • Demonstrated capability to deliver high-quality work in a fast-paced environment.
  • Experience in service industries, Storesight, CPG, or retail sectors is highly preferred

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