Under the supervision of the Supervisor II, the Analyst I supports the Appeals Division by providing responses to the public, state employees, state departments, and State Personnel Board (SPB) stakeholders regarding inquiries received by phone, email, or mail. The incumbent is responsible for analyzing the available information in the context of state civil service laws, rules, policies, and procedures, and determining jurisdiction and appeal rights. The incumbent is also responsible for analyzing incoming appeals and complaints and determining the basis for rejecting or accepting them. The incumbent will perform analytical review and disposition of the less complex and sensitive appeals filed with the SPB.
You will find additional information about the job in the Duty Statement .
Working Conditions
This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-524739
Position #(s):
590-115-5157-XXX
Working Title:
Merit Appeals Analyst
Classification:
ANALYST I $3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Established by the State Constitution, the State Personnel Board (SPB) is charged with overseeing the merit-based, job- related recruitment and selection process for the hiring of state employees who provide critical services to the citizens of California. SPB provides direction to departments through simplifying civil service laws, rules, and policy. In addition, SPB audits departments for merit system compliance. SPB also investigates and adjudicates alleged violations of civil service law which are filed by employees, applicants, and members of the public.
Vision: A responsive and professional civil service workforce that provides premier service to the people of California.
Mission: To create a civil service system that empowers California to become an employer of choice.
Please note, CalHR provides contracted Human Resources services for the State Personnel Board (SPB) and is not an E-Verified employer.
Department Website: https://www.spb.ca.gov/
Special Requirements
All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of two (2) pages, single-spaced, twelve-point Arial font, and 1" margins.
1. Describe your experience with effectively prioritizing multiple demands and deadlines.
2. Briefly describe three skills you will bring to this position that will assist you with performing the duties listed on the Duty Statement.
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and resumes do not take the place of the SOQ.
For helpful guidance on writing an effective SOQ, please see our Work4CA guide.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/28/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
State Personnel Board
CalHR
Attn: Human Resources Office - Lisa El Sao
1515 S Street
North Building, Suite 500
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
State Personnel Board
CalHR
Human Resources Office - Lisa El Sao
1810 16th Street
Sacramento , CA 95814
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Other - If you are using education to meet the Minimum Qualifications of the classification, please include your unofficial transcripts. If you are not using education, please bypass this requirement.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be included. Please see the Special Requirements section for instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge of state personnel laws and policies
- Experience writing reports and documents
- Proficiency in Microsoft Office Suite and ability to learn and navigate complex software programs and databases
- Strong analytical, verbal, and written communication skills
- Ability to organize information, prioritize multiple workloads, and perform well under pressure to ensure deadlines are met
- Ability to develop and maintain cooperative working relationships and to effectively communicate to all levels of management
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: https://www.spb.ca.gov/
Human Resources Contact:
Lisa El Sao
(916) 909-2819
lisa.elsao@calhr.ca.gov
Hiring Unit Contact:
Stacy Arlidge
(916) 205-2666
stacy.arlidge@spb.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Frederick Radcliffe
(916) 651-2843
Frederick.Radcliffe@spb.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Information
Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
- Electronic Submission: Application and any required applicable documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.
- U.S Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.
Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.
Per CCR 249.3 we may fill additional positions from this recruitment.
Examination Information
Take the online Analyst I exam to become list eligible for this position.
The Limited Examination and Appointment Program (LEAP) is an optional pathway to state civil service for people with disabilities. Visit the CalHR LEAP page for additional information.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.