60 State Of Alaska Systems Programmer Jobs Hiring Near You

Job Description This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. What You Will Be Doing: This position helps staff the State of Alaska's Juneau Data Center and perform 24x7 monitoring and customer service support.

The successful candidate will be stationed in OIT's Juneau Data Center and will work in a sometimes noisy, 24 hours a day, 7 days a week, 365 days a year operational environment, which includes swing and grave shift assignments, working on weekends and holidays, to ensure continuous coverage. Shifts falling outside of normal business hours have limited in-person contact and requires a self-starter to ensure tickets and tasks are completed. The work includes monitoring the State of Alaska's core IT infrastructure, performing routine datacenter-related output production, and responding to the daily needs of a core IT facility.

We are a dynamic, diverse, high-performing team. You will have the opportunity to use your technical expertise to serve teams of people dedicated to helping Alaskans across many fields. This role offers the chance to demonstrate reliability, independent working skills, and strong team collaboration as you interact regularly with fellow team members, other OIT sections, contractors, management, and end users.

As part of our commitment to consistent service and operational efficiency, these positions will: Monitor computer-based operational logs and events to ensure that systems, networks, and applications achieve required service levels. Maintain and utilize systems and procedures to receive, log, classify, and present changes in system resource states that may require preventative or corrective action. Identify faults and proactively work to prevent problem situations, including recognizing trends before service impact occurs.

Perform daily maintenance and procedures required to manage storage devices (tapes, disks, CDs, etc.) to meet data center requirements for storing, protecting, retrieving, modifying, and transferring data. Monitor data center environmental factors such as power and cooling. Liaise during routine and emergency system shutdown events and outages

And much more. Remember, you're the architect of streamlined processes. Our Mission, Values, and Culture: Our Vision: One Government, empowered by innovative technical collaboration.

Our Mission: Simplify processes, boost efficiency, and protect Alaskans' data by working together and using innovative solutions to deliver secure and improved government services. Our Values: R.I.S.E. (Respect, Integrity, Service, Excellence) Respect - We honor dignity, perspectives, and contributions of every individual

We foster a culture of inclusivity and active listening. Integrity - We uphold the highest standards of honesty and ethical behavior. We do the right thing, even when no one is watching.

Service - We believe in technology as a fundamental tool to create impact through expertise and dedication. We seek ways to add value, support, and uplift those around us. Excellence - We push beyond good - we strive for great.

We embrace challenges as opportunities for growth. We achieve this by operating the call center, where we assist the public in navigating the services offered through the MyAlaska Portal. Additionally, our team serves as the central point of contact for customer inquiries, service help requests, and incident reports via the OIT Enterprise Service Desk.

Benefits of Joining Our Team: Our team is dynamic and highly cohesive partnering to share knowledge with a focus on new skills development, and a willingness to support each other. Our mission is to provide and maintain the highest quality of customer service for both internal and public customers who utilize SOA computing and public resources. The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training plans to help you meet your career goals, in addition to the direct training plan associated with this position for flex-promotion opportunity.

The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more. The Working Environment You Can Expect: These positions will be stationed at 333 Willoughby State Office Building 5th floor Datacenter Operations Center in Juneau.

The network room can often be loud, but the majority of time will be spent in a secure office space monitoring State of Alaska systems and providing customer service over the phone, or in the print room. Who We Are Looking For: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results.

Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues Minimum Qualifications Competency-Based Minimum Qualifications InstructionsThis job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class

They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class. IT Client Support Specialist 1 Minimum Qualifications (Range 14) Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services

Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Equivalent to those typically gained by: Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.

Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" means the process of acquiring knowledge and skills through instruction.

It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. "Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. "Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

IT Client Support Specialist 2 Minimum Qualifications (Range 16) Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.

Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Equivalent to those typically gained by: Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. "Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility. Additional Required Information Please read the below information carefully.

This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. At time of interview, please be prepared to provide: Three (3) professional references and current contact numbers, including two (2) current or former supervisors; Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.

A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment. SUPPLEMENTAL QUESTIONS For your application to be evaluated, you must answer the Supplemental Questions.

The State of Alaska uses four proficiency levels to measure and describe an applicant's competence in applying specific behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.

APSIN CLEARANCE Due to the nature of the work of the Office of Information Technology and access to APSIN at the workplace, the individual who is selected for this position will be required to pass a background investigation and may be re-fingerprinted. Full disclosure of ALL past criminal convictions (both misdemeanor and felony including suspended impositions of sentence) at the time of application is required. Convictions may lead to disqualification due to the requirements necessary to access these systems.

Employment with the Office of Information Technology is contingent upon successfully completing and maintaining an APSIN background check and security clearance conducted by the Department of Public Safety. Fingerprinting is required. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies ...