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Job Summary: The Care Coordinator manages and walks alongside residents during their life cycle within the Star of Hope Resident Journey. This includes ministry support, resident assessment, goal development, short- and long-term planning, one-on-one case management, accountability, conflict resolution, grievance support, discipline, termination processes when appropriate, and accurate documentation. The Care Coordinator ensures residents are connected to appropriate programming, services, classes, and resources that support their transition from homelessness toward healing, restoration, transformation, purpose, self-sufficiency, and sustainable stability. The position also supports facility order, program compliance, and collaboration across departments.

Job Responsibilities: 

1. Manage the resident life cycle from enrollment through progression, transition, or exit, while providing ministry support, goal planning, accountability, and support with grievances, discipline, or termination processes, when appropriate, providing Christ-like care consistent with Star of Hope’s mission, core values, and faith statement.
2. Assess resident needs, barriers, strengths, program fit, service needs, and next steps, and complete all related enrollments, exits, class assignments, services, and updates in CaseWorthy.
3. Meet with assigned residents weekly, or as directed, to develop, monitor, and update service plans, review progress, address barriers, establish goals, and support accountability.
4. Connect residents to appropriate internal and external supports, including counseling, education, workforce development, medical care, benefits assistance, recovery resources, community agencies, and essential documents or services.
5. Maintain accurate, timely resident documentation in CaseWorthy and communicate key updates, concerns, progress, and risk factors to the assigned manager.
6. Demonstrate effective communication and problem-solving to support program structure, safety, and accountability by reinforcing rules, policies, attendance, program expectations, healthy conflict resolution, and appropriate resident conduct, including substance use screenings when assigned.
7. Participate in meetings, trainings, care coordination, and collaboration with staff, volunteers, and leadership to support resident progress, stability, participation, and program completion.
8. Support or teach program-related classes, ministry activities, prayer opportunities, groups, workshops, and restorative programming from a Biblical perspective, and provide guidance to new Care Coordinator staff when assigned.

Other Job Responsibilities:

1. Participate in Ministry and prayer activities, as appropriate.
2. Oversee mealtimes, as assigned.
3. Other duties as assigned. 

Qualifications:

Education, Skills & Experience: B.A. or B.S. in social services or other related field, with one year of related work experience; or an equivalent combination of education and experience. At least one year experience working with homeless or formerly homeless families/individuals preferred. Experience working with individuals with substance use and/or mental illness is helpful. Valid Texas driver's license with acceptable driving record and current liability insurance.

Must be detail oriented, well-organized and able to update and maintain accurate resident case files in a timely manner. Must have strong communication skills, both written and oral, and conflict resolution skills. Ability to speak in public and counsel individuals one-on-one. Proven problem-solving ability and able to work in a team. Must be able to learn and retain information quickly in a fast-paced environment. Must have good judgement in dealing with confidential Star of Hope matters and resident information. 

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required resident/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

Equipment Used: General Office Supplies, Computer Equipment, Copier/Fax/Printer, Cleaning Supplies, Microsoft Word, Excel, PowerPoint, Outlook, and case management databases such as CaseWorthy or designated systems. May drive a Star of Hope 12 or 15 passenger van when assigned and properly authorized.

Work Environment: Work schedule may vary and be subject to change to meet the business needs of the mission, including early, evening, and/or weekend shifts with rotating holiday schedules. Local travel between mission facilities and occasional travel within the city is required. Personal Protective Equipment (PPE) is required as needed for completion of tasks. Exposure to infectious diseases, poor hygiene, drug usage, verbal and physical abuse and other emergency situations related to the homeless population is normal. Business casual dress in accordance with the Star of Hope dress code.

Relations with Others: Constant contact with residents. Constant face to face discussions with individuals. Frequent contact with immediate peers, immediate manager and volunteers. Frequent use of telephone conversation, electronic mail, written letters and memos. Occasional contact with peers and managers in other departments and other agencies. Occasional public speaking.

Physical Requirements: Light work with lifting of up to 20 pounds. Constant sitting, use of fingers, handling, talking, hearing, close vision at 20 inches or less, and repetitive motion. Frequent, reaching, tasting/smelling, distance vision, field of vision, and depth perception. Occasional balancing, stooping, kneeling, crouching, standing, walking, handling, feeling, pushing, pulling, and color vision. 

Other: Able to support through word and action the Star of Hope Christ-centered Mission Statement, Faith Statement, Core Principles: Pursue Christ-centered Transformation, Restore Humanity & Dignity to our Residents, Embrace Change, Show Love and Respect, and Strive for Excellence.

Date Job Description Became Effective: 06/12/2026

Star of Hope is a Christ-centered, community funded, non-profit religious organization. 

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Star of Hope.