We are seeking a skilled and proactive Operations Technician to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.
This position is ideal for someone who combines hands-on technical expertise with strong organizational skills and a proactive, ownership-driven mindset.
Key Responsibilities
- Resolve escalated Level 2 support tickets while meeting SLA expectations
- Manage and fulfill complex technical service requests
- Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
- Perform on-site and remote service calls to diagnose and resolve issues
- Oversee end-user onboarding and offboarding, ensuring smooth transitions
- Maintain accurate inventory records, including audits and equipment tracking
- Handle shipping and receiving of IT hardware and components
- Take ownership of assigned products, including documentation, maintenance, and troubleshooting
- Participate in custom and templated IT projects, executing assigned tasks
- Join on-call rotation to support after-hours critical issues
Qualifications
- Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2+ years of experience in a technical support or IT operations role
- Strong knowledge of:
- Computer hardware & software
- Networking fundamentals
- System configuration and troubleshooting
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Excellent communication and customer service abilities
- Ability to lift and move IT equipment as needed
- Valid driver’s license and willingness to travel to client sites
Preferred Qualifications
- Experience in managed services (MSP environment)
- Familiarity with ticketing systems and remote monitoring tools
- Exposure to server builds, network infrastructure, or security systems
Benefits
- Competitive hourly pay starting at $28/hour
- Opportunities for advancement and skill development
- Hands-on experience with diverse technologies and environments
- Supportive, team-oriented work culture
Schedule
- Full-time, Monday–Friday
- Participation in on-call rotation required