St. Vincent de Paul Northern Kentucky

Assistant Store Manager Position Summary

The Assistant Store Manager supports the Store Manager in leading the daily operations of a St. Vincent de Paul thrift store. This position plays a vital role in advancing the organization's mission by providing exceptional customer service, maximizing store performance, and creating a welcoming environment for customers, donors, volunteers, and employees. The Assistant Store Manager helps develop team members, ensures operational excellence, and serves as the acting Store Manager in their absence.

As a leader, the Assistant Store Manager demonstrates St. Vincent de Paul's core values of Authenticity, Teamwork, Compassion, Effective Communication, and Accountability in every interaction.

Essential Responsibilities Leadership & Team Development

• Assist in onboarding, and training employees.
• Help supervise, coach, and develop employees to achieve individual and team success.
• Foster a positive, inclusive, and mission-focused work environment.
• Assist with employee scheduling to ensure adequate staffing while maintaining labor budgets.
• Model professionalism, integrity, and servant leadership.
• Support volunteers and court-ordered community service workers by ensuring they are welcomed, appropriately assigned, supervised, and accurately documented in accordance with organizational policies.

Store Operations

• Assist with the daily operation of the thrift store, ensuring a safe, clean, organized, and inviting shopping environment.
• Open and close the store following established procedures.
• Ensure compliance with company policies, safety standards, cash-handling procedures, and loss prevention practices.
• Maintain attractive sales floors, displays, fitting rooms, and donation processing areas.
• Monitor merchandise flow from donations to the sales floor to maximize productivity and sales.
• Assist with inventory management and store organization.
• Address operational challenges proactively and communicate effectively with the Store Manager.

Merchandising & Sales

• Support merchandising strategies that maximize sales while providing customers with a quality shopping experience.
• Ensure merchandise is properly sorted, priced, displayed, and replenished.
• Assist with pricing initiatives, promotions, seasonal displays, and special sales events.
• Monitor sales trends and identify opportunities to improve store performance.
• Encourage productivity goals for processing and stocking merchandise.

Customer & Donor Service

• Provide exceptional service to customers, donors, volunteers, and community members.
• Create a welcoming environment that reflects the compassion and dignity of St. Vincent de Paul.
• Resolve customer concerns professionally and respectfully.
• Express appreciation to donors and ensure donated goods are handled with care and gratitude.
• Promote the mission of St. Vincent de Paul through positive interactions and community engagement.

Financial Accountability

• Operate point-of-sale systems accurately and efficiently.
• Ensure accurate cash handling, register balancing, and daily deposits.
• Assist in protecting company assets through sound operational practices.
• Support the achievement of sales goals.

Mission & Community Engagement

• Represent St. Vincent de Paul's mission and values in all interactions.
• Recognize that thrift store sales directly support programs that provide food, housing assistance, emergency financial aid, and other essential services to neighbors in need.
• Encourage a culture of compassion, stewardship, and respect for every individual served by the organization.

Qualifications

• High school diploma or equivalent required.
• Previous retail leadership experience required; thrift store experience preferred.
• Experience supervising employees and/or volunteers is preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to multitask and thrive in a fast-paced retail environment.
• Basic computer proficiency and experience with point-of-sale systems.
• Ability to work a flexible schedule, including weekends and holidays as needed.

Physical Requirements

• Stand and walk for extended periods throughout the workday.
• Frequently lift, carry, push, and pull up to 50 pounds.
• Bend, kneel, stoop, reach, and climb ladders as needed.
• Work in both retail and warehouse environments with varying temperatures.

Why Join St. Vincent de Paul?

At St. Vincent de Paul, every purchase, every donation, and every interaction helps strengthen our community. As an Assistant Store Manager, you will have the opportunity to lead with purpose, develop others, and make a meaningful impact on the lives of neighbors in need. If you are passionate about leadership, retail operations, teamwork, and serving your community, we encourage you to apply and become part of our mission.