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Job Description Summary
Produces high quality mammography images following specific quality control and quality assurance protocols in accordance with departmental protocols. Optimize computer images to enhance diagnostic information for Radiologists interpretation. Provides direct patient care that ensures quality, efficiency and well-being of each patient. Collaborates with members of the health care team to promote total care, demonstrating commitment to the purpose, vision and values of St. John's Health. Delivers services according to the scope of service for Diagnostic Imaging and participates in Performance Improvement activities. Adheres to and practices the St. John's Health Corporate Compliance Program.
Essential Functions
1. Procedures
• Consistently demonstrates competence in performing all diagnostic or screening mammograms offered by the department.
• Produces high quality films for Radiologists to evaluate. Demonstrates a thorough knowledge of musculoskeletal and breast anatomy.
• Maintains a high degree of accuracy in mammography positioning and exposure techniques.
• Skilled in the operation of Mammography equipment. Ensures adequate supplies are on hand at all times prior to patient care.
• Demonstrates an awareness of radiation safety procedures for self and others. Wears protective apparel when necessary and properly shields patients. Wears radiation badge at all times in the department.
2. Documentation and Supplies
• Accurately completes all paperwork and supply charging. Charges exams, supplies and medications accurately at the time of use.
• Obtains and examines order requisitions to ensure an adequate indication for procedure is documented and correlates with the imaging exam to be preformed. Regularly consults with others as necessary to verify appropriate procedures to be completed.
• Confirms completion of all consents needed.
• Prepares examination for interpretation by Radiologist to include exam QA, scanning appropriate documents & sending PACS.
3. Patient Care
• Ensures patient receives safe, quality care.
• Thoroughly explains the procedure in an empathetic and caring way to alleviate patient anxiety. Assures patient's questions answered prior to beginning exam.
• Is courteous, pleasant and professional in all patient communications.
• Maintains a clear understanding of the QA program including testing intervals and QC results as it applies to compliance.
4. Co-worker & Staff Advocacy
• Advocates and supports St. John's Health staff and department co-workers. Demonstrates a willingness and ability to assist others as requested; regularly assists in other areas of the department such as reception duties, clerical duties, and other assignments as requested.
• Assists, teaches and answers questions for colleagues.
• Presents self as a resource to co-workers and the organization. mentors new staff.
5. Accountability
• Assumes responsibility for reading department communications/e-mails on a daily basis and attending staff meetings.
• Demonstrates responsibility for knowing and adhering to departmental policies and procedures while performing in a professional manner at all times.
• Maintains, develops, and updates skills. Self evaluates professional knowledge and actively seeks out educational opportunities for development.
• Understands the importance of patient confidentiality and HIPAA rules and regulations.
• Demonstrates good judgment by showing an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency.
• Uses time for department advantage.
Job Requirements:
Minimum Work Experience
Required: Excellent interpersonal, customer service and phone etiquette skills.
Preferred: Mammography experience with advanced mammography certification.
Required Licenses: ARRT Registry in Mammography (M) within 12 months of hire. Current BLS certification.
Functional Demands
Working Conditions
Radiation exposure. Hospital setting. Must be on-site at the SJH campus or other facilities to fulfill the responsibilities of this role.
Physical Requirements
80% of shift standing and walking. Must be able to lift up to 50 pounds. Must be able to lift 10 pounds over head. Intermittent sitting, reaching, bending, twisting, pushing, pulling, overhead lifting and computer use
Direct Reports: None
Reports to: Manager Diagnostic Imaging
Internal & External Contacts: Patients, family members, physicians, all hospital staff and the public.
Leadership Capabilities
Attention to Detail
• Completes tasks in a way that ensures there are no errors
• Methodically and patiently reviews work to identify any mistakes or discrepancies
• Creates and stores documentation in a way that is thorough and easy to access
Composure
• Remains calm when times are tough
• Maintains balance when the unexpected happens
Initiative
• Doesn't wait for others to tell him/her what to do; sees a problem or opportunity and immediately starts
moving to address it
• Finds his/her own motivation for completing work and accomplishing goals
Interpersonal Skills
• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact
Patient Focus
• Is dedicated to meeting the expectations and requirements of patients
• Gets firsthand patient feedback and uses it for improvements
• Establishes and maintains effective relationships with patients and gains their trust and respect
Quality Decision Making
• Considers many factors and sources when making decisions
• Is correct and accurate with most of his/her solutions and suggestions when judged over time
• Is sought out by others for advice and solutions