Springhill Suites Placentia

Reports To: General Manager and Assistant General Manager

Requirements:

Minimum of a high school diploma. Higher level of education preferred.

3 years hotel front office experience with a minimum of 1 year as a Night Auditor Preferred

Must be able to work night shifts and weekends

General Responsibilities:

Ensure proper completion of all front office and night audit duties.

Effectively, properly, and accurately analyze the day’s operating results and perform daily assigned duties

including:

Conduct the Night Audit in accordance with Fine Hospitality standards.

Operations analysis and reporting:

Accounts Payable

Accounts Receivable and direct billing

End of day statistics

Daily Flash Report (DFR)

Competition survey

Prospecting for lead generation

Primary Functions:

Accounting

Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the

information to the corporate office.

Night Audit procedures

Reconciles credit card transactions and cash received for the day

Profit

Perform the regular Front Office duties.

Work Ethic

Demonstrate a high level of integrity, take ownership of personal and team actions, communicate

effectively, nurture a positive, professional work environment.

Specific Responsibilities:

Send a daily end of the day activity and accomplishment email to the Assistant General Manager and a copy to the General Manager

To provide accurate and timely reports for the General Manager to review.

Be proficient on the use of the Property Management System and be able to train front desk personnel on

the system.

Balance and audit for accuracy.

Transmit credit card batches.

Complete and transmit daily management and accounting reports

Have a good understanding of all of hotel operating procedures.

Review front office communications logs.

Supervise delegated responsibilities and follows up.

Be able to use all front office equipment such as credit card machine, copier, and fax.

Inform the General Manager of any unique situations, or unusual developments in front office operations.

Handle guest complaints effectively and tactfully at all times.

Be able to coordinate and efficient handling of incoming phone calls, emails, facsimiles, and messages.

Process reservations by mail, telephone, fax and central reservation systems referrals.

Process reservations received from sales office and other hotel departments.

Be knowledgeable of room types and offered rate plans.

Fully understand hotel’s franchise policy on guaranteed reservations and no- shows.

Willing to assist in other areas as required, including but not limited to trash disposal in all public areas.

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Optimum Attributes:

Effective Communication skills

Good team player

Well-groomed and professional appearance.

Open with praise, discrete with criticism.