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Spokane County Library District
Spokane County Library District

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Library Assistant

Spokane County Library District

Spokane, WA • On-site

Other

Re-posted 18 days ago

Job description

General Purpose: Working under close supervision or clearly defined procedures, this position provides prompt and friendly service to customers. Illustrative Examples of Duties and Responsibilities: Checks materials in/out; assist customers at check out stations; places holds and retrieves items placed on hold for customers. Issues/renews library cards and updates customer information using the library"s automated system. Receives and processes money for the payment of fines and fees. May perform cash reconciliation as assigned. Responds to customer inquiries regarding library services and operations; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate. Inspects returned materials for damage.. May assess damage charges and complete the customer billing process. Processes and prepares materials for shipment; processes items for holds pickup. May use common off-the-shelf products to clean library materials and equipment. May reserve meeting rooms and/or Internet computer stations for customers May instruct customers in the basic use of library equipment and technology, including, but not limited to: logging in and out of public computer and printing stations, and accessing library account information and paying fines and fees online. May participate in visits to adult care facilities, including preparing materials, checking materials out to customers on the visit, and driving the District van. Performs other related duties as assigned. Minimum Qualifications: Required
~ High school diploma or equivalent required
~ Two years customer service experience

Preferred
~ One year customer service experience in a library setting

The District may accept an equivalent combination of education and experience in lieu of the above requirements. Knowledge, Skills and Abilities: Knowledge of: - ~ Alphabetic, numeric and/or alphanumeric order
~ Library services and resources;
~ Proper cash handling procedures Ability to: - ~ Communicate effectively with staff and others, both orally and in writing
~ Consistently demonstrate effective customer service behavior(s);
~ Interact in a professional and respectful manner with District staff and the public;
~ Maintain confidentiality of customer information;
~ Establish and maintain effective working relationships in a team environment;
~ Use initiative, problem-solving skills, and sound judgment;
~ Work quickly and accurately; follow directions; meet deadlines. Skill In - ~ Use of computer systems and various software programs, including ILS. Work Environment/Physical Demands: Work is performed primarily in a library environment while sitting/standing at a desk for extended periods of time. This position requires frequent public contact. Moderate stress may be encountered due to heightened library activities or intense customer interactions. The noise level is usually moderate. An individual performing the duties in this position may be required to sit or stand for long periods of time, lift or move up to 40 pounds, and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or hand truck. $13.91 - $18.30

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