Spicewagon Staffing

The Event & Operations Manager is responsible for leading day-to-day operations across our fleet of Kona Ice entertainment vehicles, including team leadership, event coordination, hub operations, inventory management, and customer experience.

This role blends:

Operations leadership

Hub and logistics management

Event coordination

Community engagement

Key Responsibilities

Team Leadership

Hire, train, and develop Kona Ice drivers and event crew

Foster a positive, high-energy team culture

Create schedules and ensure proper staffing for events

Coach team members to deliver excellent customer service

Conduct performance feedback and team training

Event & Operations Management

Coordinate daily truck routes and event logistics

Ensure trucks are fully stocked and ready before events

Oversee event setup, service flow, and breakdown

Monitor event performance and sales results

Support relationships with schools, sports leagues, and community partners

Operations Hub & Logistics Management

Oversee operations hub organization and operational readiness

Manage inventory including syrups, cups, spoons, napkins, and supplies

Ensure trucks are properly stocked and staged for events

Coordinate receiving and storage of inventory shipments

Maintain inventory levels and reorder supplies as needed

Ensure operations hub cleanliness, safety, and efficiency

Organize truck restocking and post-event inventory reconciliation

Assist with equipment maintenance and operational readiness of trucks

Fleet Management

Ensure trucks are clean, organized, and operational

Track vehicle maintenance and service needs

Coordinate minor equipment repairs and preventative maintenance

Maintain operational readiness of machines, freezers, and equipment

Customer Experience & Community Engagement

Deliver fun, engaging customer experiences at events

Represent Kona Ice professionally in the community

Build relationships with schools, youth sports leagues, event organizers, and local businesses

Help grow Kona Ice's presence across the region

Ideal Candidate

You are:

Energetic and positive

Highly organized and detail oriented

Comfortable leading a team

Able to manage multiple moving parts simultaneously

Comfortable working both in the operations hub and at events

You thrive in a fast-paced environment where every day is different.

Qualifications

Preferred qualifications:

2+ years leadership or operations management experience

Experience in hospitality, food service, retail, logistics, or operations management

Strong organizational and scheduling skills

Excellent interpersonal and communication skills

Valid driver's license with clean driving record

Ability to work weekends and seasonal peak periods

Physical Requirements

Ability to drive Kona Ice entertainment vehicles

Ability to lift 3050 lbs of product or supplies

Ability to stand for extended periods during events

Comfortable working outdoors and in a warehouse environment

Compensation & Benefits

Competitive salary

Performance-based incentives

Leadership growth opportunities

Fun, energetic work environment

Free Kona Ice

Why Join Kona Ice?

This isn't a typical operations job.

You'll help bring joy to schools, fundraisers, sports events, and community gatherings while leading a team that loves what they do.

If you enjoy leading teams, organizing operations, and creating memorable experiences, we'd love to meet you.

Company Information

Kona Ice is one of the fastest-growing mobile food franchises in the United States, bringing fun, flavor, and community engagement to schools, sports tournaments, festivals, and neighborhood events.

Our trucks deliver more than shaved icewe deliver energy, smiles, and unforgettable experiences.