Speech Processing Solutions

Are you a technical Sales Engineer who thrives at the intersection of sales, customer onboarding,
and building long-term account growth?
At Speech Processing Solutions, we build speech recognition and voice productivity solutions that help professionals in the healthcare, legal, and other professional sectors to work smarter and more efficiently. We're looking for a Sales Engineer/Technical Customer Success Manager to serve as a trusted advisor to our larger customers and partners - combining technical expertise with a genuine passion for customer outcomes.
What you'll do:

• Support Account Executives and Key Account Managers on technical discovery calls, demos, pilot discussions, proof-of-concept activities, RFP/RFQ responses, and technical product questions
• Clearly explain product capabilities, implementation requirements, workflow fit, integrations, and technical considerations to customers, partners, and internal stakeholders
• Help sales teams position solutions effectively by translating customer needs into practical technical recommendations
• Support webinars, partner enablement sessions, and customer-facing presentations where technical expertise is required
• Lead or support onboarding for pilot, new, and post-sale customers and partners to ensure successful implementation and adoption
• Deliver training sessions that are practical, clear, and tailored to each audience's workflow, skill level, and business objectives
• Develop and maintain onboarding plans, best practices, training materials, and success plans that help customers reach value quickly
• Monitor adoption, usage, and customer feedback to identify risks and improve outcomes
• Support the NA Support Manager by reviewing incoming tickets, troubleshooting customer and partner issues, and providing technical guidance
• Identify recurring issues and escalation trends and share insights across Support, Product, Sales, and Customer Success leadership
• Manage a portfolio of larger existing customers with a focus on retention, adoption, satisfaction, and long-term value
• Conduct regular business reviews and proactive check-ins to understand needs, address risks, and reinforce value
• Identify upsell and cross-sell opportunities and coordinate with the appropriate AE or KAM to lead the commercial process

What you bring:

• 3+ years of experience in customer success, technical account management, sales engineering, solutions consulting, technical support, or a related SaaS/customer-facing technical role
• Strong technical aptitude with the ability to understand software platforms, integrations, workflows, configuration, and troubleshooting
• Excellent communication and presentation skills - able to explain technical topics clearly to both technical and non-technical audiences
• Personable, customer-focused, and comfortable building trust with stakeholders at all levels of an organization
• Experience supporting pilots, onboarding customers, conducting product training, and working across Sales, Support, Product, and Marketing teams

What we offer

• An attractive compensation package and a comprehensive benefits package including Medical, Dental, Vision and Disability insurance, Life insurance and 401(K) plans.
• Three weeks' vacation per year in addition to one week Holiday shut down
• The stable environment of a world leading company selling solutions under the well-known Philips brand
• An international highly motivated team of both young professionals and long-term colleagues looking forward to working with you
• A working environment in line with our Leadership Principles: Ownership, Talent, Transparency
• Excellent learning opportunities and room for individual development

Speech Processing Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.