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Customer Service Specialist

We are seeking a dependable and customer focused Customer Service Specialist to join our team at a lead manufacturer of professional sewer and drain cleaning equipment. In this role, you will serve as the first point of contact for customers, assisting with product questions, order support, and troubleshooting while delivering a high level of service.

Responsibility Highlights:

• Represent Spartan Tool in a positive and professional manner
• Work with all company personnel and outside contacts to proactively satisfy existing customer service requests and needs
• Work with Customer Service Manager and team to continually develop new customers and new markets
• Order entry of all incoming orders
• Handle all levels of interaction with customers via phone, email, live chat, and other communication channels
• Develop quotes in cooperation with the Customer Service Manager on an as needed basis
• Conduct research of ongoing customer needs
• Perform routine follow up calls with current customers
• Inside sales duties are performed accurately and with a sense of urgency, while keeping the needs and interest of the customer and Spartan Tool in mind
• Collecting and reporting customer information and issues

Qualifications:

• 1 to 3 years customer service, call-center and/or inside sales experience required
• 2 Year degree preferred
• Working knowledge of Microsoft Office, Word, Excel and PowerPoint
• Experience working with an ERP system (Microsoft D365) preferred
• Customer focused mindset and positive/reliable team member
• Superior organizational, analytical, problem solving, multi-tasking, written and verbal communications skills
• Strong mechanical aptitude with the ability to understand how equipment and tools function
• Comfortable troubleshooting mechanical issues and helping customers identify solutions
• Ability to read and understand parts diagrams, manuals, and technical documentation
• Experience working with mechanical equipment, tools, or machinery is highly preferred
• Confidence discussing repairs, maintenance, and replacement parts with customers
• Ability to quickly learn product components and mechanical systems
• Hands-on mindset with a natural curiosity for how things work
• Capable of guiding customers through basic diagnostics and repair steps over the phone or email

What We Offer:

• A comprehensive Benefits Package that includes: Medical/ Dental/Vision-with HSA (company provides yearly funding). Individual or Family Plans are available at affordable bi-weekly rates.
• Paid maternity and paternal leave.
• Company paid long & short-term disability, 401K with competitive company match.
• PTO & Tuition reimbursement.
• Company Paid Life Insurance.

Spartan Tool has been manufacturing sewer and drain cleaning equipment for professional users since 1943. At Spartan Tool, we pride ourselves on producing innovative plumbing machine tools and other products that solve the problems of the drain cleaning market. We focus on safe operation, customer service, and equipment that pays back dividends over years - even decades - of operation. Assembled at our manufacturing plant in Niles, Michigan, Spartan products are engineered for extraordinary durability, reliability, and ease of use. Spartan Tool is part of the Industrial Technologies Group and wholly owned by The Heico Companies, LLC. Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services. These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team. Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE). More information about the holding company and overall organization can be found at www.heicocompanies.com.