Spangleai

Job Summary:
Spangle AI is a cutting-edge company focused on enhancing e-commerce through AI-driven solutions. They are looking for a Customer Technical Account Manager to serve as a strategic bridge between clients and internal teams, leveraging analytical skills to translate complex data into actionable business strategies that drive revenue growth.
Responsibilities:
• Develop deep mastery of key e-commerce KPIs, including: CVR, ROAS, AOV, CAC, CLV retention and cohort performance metrics. Confidently communicate performance drivers and trade-offs to executive stakeholders
• Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impact
• Own end-to-end client reporting, including: Performance dashboards, Executive business reviews (EBRs), Funnel diagnostics, Attribution analysis and Growth opportunity identification. Ensure clients clearly understand both technical results and business implications
• Work consultatively with merchants to interpret performance data and identify opportunities to improve marketing efficiency, landing page performance, and conversion funnel outcomes
• Educate clients on multi-touch attribution models, customer journey analysis, incrementality testing, and cross-channel performance evaluation
• Serve as the voice of the customer internally. Partner with Product, Engineering, and Data Science teams to ensure client feedback and business priorities inform roadmap decisions
Qualifications:
Required:
• 5+ years of experience in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing Strategy
• Direct experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands.
• Deep understanding of digital marketing channels (SEO, SEM, Paid Social, Email, Affiliate) and their impact on e-commerce unit economics
• Hands-on experience with analytics platforms such as Google Analytics (GA4), Shopify Analytics, Mixpanel, or similar tools
• Experience working with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce)
• Ability to clearly explain complex technical and statistical concepts to non-technical executives. Strong executive presence and consultative selling mindset.
• Excellent written and verbal communication skills.
• Ability to manage multiple client accounts in a fast-paced startup environment.
Company:
As more of the shopping journey shifts to Instagram, Tik tok, ChatGPT and Google, purchase decisions form before consumers reach your site. Founded in 2024, the company is headquartered in Bellevue, USA, with a team of 2-10 employees. The company is currently Early Stage.