Southern Cross

Position SummaryThe Repair Supervisor leads day-to-day operations of the Southern Cross repair and calibration facility in Peachtree Corners, GA. This role is responsible for managing technicians and shipping/receiving staff, ensuring timely and accurate processing of repair, calibration, warranty work orders, and maintaining inventory for both repair consumables and instrument/parts sales. The Repair Supervisor serves as the operational point of contact for the Products LOB and reports directly to the VP of Products.Key ResponsibilitiesTeam ManagementDirectly supervise repair technicians and shipping/receiving personnelAssign and prioritize work orders to maintain throughput and meet turnaround targetsConduct performance evaluations, provide coaching, and identify training needsCoordinate staffing coverage and cross-training to support operational continuityOperations and WorkflowOversee the end-to-end repair workflow: RMA intake, evaluation and triage, repair and calibration, QC, and outbound shippingEnsure all work is performed in accordance with current SOPs for instrument repair and calibrationMonitor work order status and intervene to resolve bottlenecks or quality issuesEnsure calibration certificates and repair documentation are completed accurately and on timeCoordinate warranty repairs in accordance with manufacturer agreementsNetSuite TransactionsMonitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processingAssist technicians with NetSuite data entry and error resolutionReview and validate labor, parts, and service entries against physical work performedSupport month-end close by ensuring all completed work orders are fully processed and invoicedInventory ManagementMaintain adequate stock levels of repair parts, calibration gas, consumables, and instrument sales inventoryConduct periodic cycle counts and reconcile physical inventory to NetSuite recordsIdentify reorder needs and coordinate purchasing with appropriate internal contactsMinimize obsolete or excess inventory through proactive monitoringReporting and Leadership CommunicationPrepare and deliver regular operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivityTrack and report key metrics: units received, units completed, units pending, BER rate, and warranty vs. non-warranty mixFlag capacity constraints, equipment needs, or process gaps as they ariseSupport operational reporting tied to Teledyne GMI warranty invoicing requirements (monthly submission within 5 days of month-end)QualificationsRequired3+ years of experience in a repair, service, or manufacturing environmentPrior supervisory or lead technician experienceDemonstrated ability to read and follow technical SOPs and work instructionsExperience with an ERP or work order management system (NetSuite preferred)Strong attention to detail and ability to manage multiple priorities in a shop-floor environmentEffective written and verbal communication skillsPreferredExperience with gas detection instruments or other field measurement equipmentFamiliarity with calibration documentation and NIST traceability requirementsBackground in shipping/receiving operations, including carrier management and packaging standardsExperience preparing operational reports for management reviewWorking ConditionsPrimarily shop/lab environment; occasional exposure to calibration gases in a ventilated spaceMay require occasional lifting up to 40 lbsStandard Monday through Friday schedule; additional hours may be required during high-volume periods or month-end closeThis is an ONSITE position; NON Remote!!Equal Opportunity EmployerSparus Holdings is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.EEO StatementSparus Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.Reasonable Accommodation RequestsSparus Holdings is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please email recruiting@sparusholdings.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.“Know Your Rights” PosterThe law requires Sparus Holdings to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your RightsPay Transparency Non-Discrimination ProvisionSparus Holdings will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. #J-18808-Ljbffr