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Become an Outage Management Communications, Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be at the center of Southern California Edison's outage communications and customer experience efforts, helping customers, communities, and key stakeholders navigate critical moments with confidence. You'll lead high-impact communications, support emergency and outage response activities, collaborate with cross-functional teams, and drive innovative solutions that improve the customer experience. Your work will directly influence how SCE communicates, responds, and delivers exceptional service during some of the company's most important operational events. As an Outage Management Communications, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Incident Management Team Expected Participation

Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual’s regular responsibilities.

Responsibilities

• Provides reporting on key metrics related to major programs and initiatives.


• Develops, produces, and tracks key metrics through automated processes and KPI dashboards.


• Monitors the creation and storage of documentation and records for use in project monitoring, ensuring accuracy and completeness in order to track project/program costs, resources, schedules, and status for management review.


• Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility or special requests, such as audits.


• Coordinates research efforts on various topics to ensure timely information is gathered which can form the basis for decision making on organization priorities and needs.


• Contributes to process improvement and refinement efforts of department and/or Operating Unit. Develops and maintains systems/tools to facilitate work processes, records management, and communications in support of Business Operations analysis.


• Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs.


• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Five or more years of experience in business operations analysis.

Preferred Qualifications

• Demonstrated understanding of electric utility (or Southern California Edison's) distribution and sub-transmission networks, including the ability to analyze outage impacts, interpret circuit and substation configurations, assess customer restoration scenarios, and translate technical information into clear, customer-focused communications.


• Three (3) or more years of experience supporting electric operations, outage management, customer communications, customer service, incident response, emergency management, or a related operational environment.


• Experience utilizing operational and customer information systems such as Outage Management Systems (OMS), Incident Manager, PragmaView/PragmaWeb, Customer Service System (C4C and/or SAP), and ITOA (Outage Request Logs and/or Interruption Logs).


• Strong written, verbal, and interpersonal communication skills with the ability to translate technical and operational information into customer-friendly messaging.


• Experience managing multiple priorities in a fast-paced environment while maintaining a high degree of accuracy, attention to detail, and sound judgment.


• Experience using reporting and analytics tools such as Power BI, Excel, or similar platforms to support decision-making and performance monitoring.


• Ability to learn new systems, processes, and technologies quickly while adapting to evolving business needs and operational priorities.


• Experience supporting emergency response activities, outage restoration efforts, incident command structures, or business continuity operations is preferred.

Additional Information

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.


• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!


• Qualified applications with arrest or conviction records will be considered at employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


• The primary work location for this position is Redlands, CA. However, the successful candidate may also be asked to work for an extended amount of time at Irwindale, CA.


• Position will require up10% traveling and being out in the field throughout the SCE service territory.

About Southern California Edison

The people at SCE don’t just keep the lights on. We’re fueling the kind of innovation that changes an entire industry and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.