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Customer Service Specialist

Your role as the Solar Service Specialist within the Solar Innovations organization will focus on ensuring a positive customer experience around service, installation, warranty, & customer concerns. You would be responsible for planning, scheduling, and coordinating all service and installation activities to ensure projects are executed efficiently, safely, and on schedule. This role serves as the central point of coordination between customers, field teams, and internal stakeholders assuring jobsite readiness, resource availability, and clear communication before, during, and after each job. You will report to the Service Supervisor.

Success in this role requires strong organizational skills, proactive communication, and the ability to manage changing priorities due to weather, site conditions, or team availability.

Key responsibilities include:

• Solar Service Intake and Coordination
• Scheduling & Planning
• Customer & Field Team Coordination
• Jobsite & Site Readiness
• Materials, Equipment & Resources
• Change Management & Problem Solving
• Administrative & Operational Support

Basic qualifications include:

• Previous experience (minimum 5 years) within the Customer Service or similar field
• Excellent Microsoft office suite skills
• Must be able to communicate effectively internally
• Excellent communication skills externally (professional in stressful situations)
• Must have a positive attitude and desire to be helpful to solve issues

Preferred qualifications include:

• Experience with the Construction Industry
• Technical experience, such as with parts, gaskets, etc.
• Experience with blueprints and/or AutoCAD
• Exposure to the window and door industry

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $44,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.

To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.