Snappycx

• Employment Type: Full-Time (40 hours/week)
• Shift: EST/CST

About the Role
Our client is a growing U.S.-based healthcare practice seeking a detail-oriented, highly organized Medical Receptionist ( Insurance Verification & Front Desk Virtual Assistant)
In this role, you will be the backbone of our front-desk operations. Your primary focus will be navigating the complexities of the U.S. health insurance system-independently verifying benefits, interpreting coverage, checking authorizations, and clearly explaining financial responsibilities to patients. If you are a proactive communicator who thrives in a fast-paced clinical support role, we want to hear from you!
Key Responsibilities
1. Insurance Verification & Authorization

• Verify Eligibility: Check and confirm patient insurance eligibility and benefits prior to scheduled appointments.
• Explain Coverage: Clearly break down complex insurance terms (deductibles, copays, coinsurance, and out-of-pocket maximums) for patients.
• Prior Authorizations: Review, submit, and confirm authorization requirements to prevent claim denials.
• Specialty Claims: Process and manage specialized cases, including Medicare, Workers' Compensation, and No-Fault Motor Vehicle Accident (MVA) claims.

2. Front Desk & Patient Administration

• Patient Scheduling: Efficiently manage the clinic calendar, scheduling new and returning patient appointments.
• EHR Management: Input, update, and maintain highly accurate patient records and insurance documentation within our Electronic Health Record (EHR) system.
• Team Collaboration: Work closely with our clinical team to ensure seamless patient onboarding and accurate billing coordination.

Required Qualifications & Experience

• U.S. Healthcare Experience: Minimum of 1-2 years of experience working directly with a U.S. doctor's office, physical therapy clinic, or chiropractic facility.
• Insurance Expertise: Deep, working knowledge of U.S. medical insurance terminology, including deductibles, copays, coinsurance, out-of-pocket limits, and prior authorization workflows.
• Specialty Case Knowledge: Direct experience handling Medicare, Workers' Compensation, and No-Fault/MVA cases.
• EHR Familiarity: Experience working with EHR/EMR platforms. Experience with Comprise Health is highly preferred, but a strong willingness and ability to learn the system quickly is required.
• Communication Skills: Exceptional English communication skills (both written and verbal) with a warm, professional, and empathetic tone when speaking to patients.
• Attention to Detail: Meticulous accuracy in data entry and patient record-keeping to minimize billing and scheduling errors.

Technical & Home Office Requirements

• Reliable Internet: High-speed, stable internet connection (with a backup power/internet solution preferred).
• Workspace: A quiet, dedicated home office space free from background noise.
• Equipment: A modern, reliable computer/laptop and a high-quality USB headset with noise-canceling capabilities.

What We Offer

• Consistent, stable full-time hours.
• A supportive, collaborative team environment.
• Weekly/bi-weekly payouts
• Opportunity to grow and develop your career in U.S. healthcare administration.