Smile Doctors Partners

Patient Service Representative

myOrthos & Farrow Orthodontics are looking for a motivated Patient Service Representative to join our team! The Front Desk Coordinator is responsible for welcoming visitors, checking patients in and out for their appointments, answering incoming calls, and scheduling future appointments. They will perform administrative duties necessary to ensure the orthodontic practice is running smoothly.

Duties & Responsibilities:

• Greeting and welcoming patients to the practice.
• Addressing patients questions and concerns with care
• Scheduling, rescheduling, confirming, or canceling appointments as needed
• Following up on no shows/cancellation of appointments
• Assisting patients to fill out information forms.
• Updating patient records in practice management software and documenting recent treatments and procedures.
• Verifying methods of payment and collecting payments as needed.
• Performing general office duties as needed
• Organizing and maintaining patient waiting areas as well as front-desk areas.
• Other duties as assigned.

Required Skills/Abilities:

• Working knowledge of general administrative practices.
• Good telephone etiquette.
• Exceptional organizational skills.
• Impeccable customer service

Education and Experience:

• High school diploma or GED.
• Certification in office administration, medical administration, or related fields is advantageous.
• Experience working in a dental or medical office preferred
• Sound knowledge of dental terminology.
• Experience with dental practice management software