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Job Description

The Senior Account Manager is responsible for leading and growing SmartRent's most complex and high-value client relationships. This role drives retention, expansion, and year-over-year revenue growth within an assigned portfolio by serving as a strategic partner to executive stakeholders.

Working cross-functionally, the Senior Account Manager ensures successful product adoption, oversees key client initiatives, and aligns internal resources to deliver measurable value. Success in this role is defined by sustained client health, profitability, and the development of referenceable partnerships that showcase SmartRent's impact.

Responsibilities

• Lead complex corporate and executive-level client engagements, including onboarding and strategic planning discussions. Guide clients through enterprise-level adoption strategies, de-escalate high-impact concerns, and proactively identify expansion opportunities that drive measurable revenue growth.
• Own executive Quarterly Business Reviews (QBRs) with senior stakeholders, delivering data-driven insights on portfolio performance, product adoption, ROI realization, and long-term growth strategy.
• Develop and execute strategic account plans for high-value clients, forecasting retention and expansion opportunities in partnership with Sales and Marketing.
• Drive year-over-year revenue growth within assigned portfolio, supporting renewals, cross-sell initiatives, and product adoption at scale.
• Serve as the senior cross-functional leader for assigned accounts, aligning Sales, Operations, Product, and Support teams to deliver complex client initiatives successfully.
• Oversee internal execution accountability, ensuring action items from executive engagements are prioritized appropriately and delivered with urgency.
• Manage high-risk escalations and retention threats, applying sound judgment and executive presence to protect revenue and client trust.
• Provide mentorship and guidance to Account Managers, elevating account planning standards and client engagement best practices.
• Identify systemic improvement opportunities across client processes, adoption strategies, and internal workflows to increase efficiency and client satisfaction.
• Maintain accurate forecasting and CRM documentation to ensure leadership visibility into portfolio health, pipeline, and risk indicators.

Required Qualifications

• 6-8+ years of experience in Account Management, Customer Success, or a related enterprise client-facing role.
• Demonstrated success managing complex, high-value enterprise portfolios with measurable impact on retention, revenue growth, and account expansion.
• Proven ability to build and maintain executive-level relationships (VP, SVP, C-suite) and lead strategic business discussions.
• Experience owning or materially influencing upsell, cross-sell, renewal strategy, and year-over-year revenue growth within assigned accounts.
• Demonstrated ability to develop and execute strategic account plans, including forecasting retention risk and growth opportunities.
• Strong executive presence with the ability to de-escalate high-risk situations and manage complex client environments.
• Experience leading cross-functional initiatives across Sales, Operations, Product, Support, and Implementation teams.
• Ability to analyze account performance data and translate insights into actionable growth strategies.
• Proficiency in CRM systems (Salesforce preferred) with experience maintaining pipeline visibility and portfolio forecasting.

Preferred Qualifications

• Previous experience working for a SaaS company or tech startup with enterprise solutions
• Property Management or Multifamily vendor experience

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