Small Maker Space Collective

About Us: We're a R/C hobby and maker space serving a community of builders, hobbyists, and tinkerers. Our members and staff rely on technology every day, and we're looking for someone who enjoys keeping things running smoothly behind the scenes.

The Role You'll be a frontline help desk technician handling the teams days to day problems while growing skills. You'll join a small, collaborative team with hands-on exposure to endpoint management, cloud administration, and email systems.

What You'll Do

• Troubleshoot Windows laptops, docking stations, printers/scanners, webcams, and peripherals
• Resolve VPN, Wi-Fi, and remote-access issues for users in the shop, at home, and traveling
• Manage accounts, MFA, password resets, and onboarding in Microsoft 365 / Azure AD
• Help users with suspicious emails — flag, escalate, and advise as needed
• Map shared drives, manage SharePoint permissions, and support the Microsoft 365 suite
• Document and resolve tickets; confirm resolution before closing

Required Skills

• Windows endpoint troubleshooting (OS, drivers, peripherals, remote desktop)
• Networking fundamentals: TCP/IP, Wi-Fi, VPN client configuration
• Microsoft 365 / Azure AD admin: user provisioning, MFA, Exchange basics
• Comfort with help desk ticketing and clear written documentation
• Professional, jargon-free communication with users of all technical levels

Nice to Have

• Intune, conditional access policies, basic PowerShell
• Interest in R/C, electronics, 3D printing, or maker-space tools
• Experience supporting shared workspace or membership-based environments

Who Thrives Here

• Patience and good humor when helping members of all skill levels
• Curiosity and willingness to learn across a wide range of technologies
• Discretion handling member information
• 1–2 years of help desk experience, or strong technical foundation plus relevant certifications