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SLA Management
SLA Management

60 Sla Management Jobs Hiring Near You

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$90K - $115K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$70K - $80K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

CYNET SYSTEMS

AMS Lead

Orlando, FL · On-site

$60 - $65/hr

Experience in service delivery and SLA management. * Strong stakeholder management skills. * Proven incident and root cause analysis capability. * Experience in managing global support teams.

LTIMindtree

Delivery Manager

Charlotte, NC · On-site

... Governance SLA Management Track and monitor SLAKPI performance and drive improvements Conduct governance reviews status reporting and audits 3 Stakeholder Client Management Maintain strong ...

Veterans Sourcing Group

Be Seen First

Business Analyst

New York, NY · On-site

$45 - $48/hr

Invoice validation and discrepancy management * SLA tracking and dashboard reporting * Data consolidation and standardized reporting (Power BI) * Executive presentations and insights * Process ...

Veterans Sourcing Group

Be Seen First

Business Analyst

New York, NY · On-site

$45 - $48/hr

Invoice validation and discrepancy management * SLA tracking and dashboard reporting * Data consolidation and standardized reporting (Power BI) * Executive presentations and insights * Process ...

Gem

SLA

Manhattan, NY · On-site

$18 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism ... SLA Senior position:

Titan

AI-Native Service Desk Manager

Raleigh, NC · On-site

$95K - $125K/yr

Strong grounding in ITSM fundamentals (ITIL concepts, ticketing, SLA management, escalation design) * Comfort with metrics and data. You reason about operations through dashboards, not gut feel

ActioNet, Inc.

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

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All JobsSla Management Jobs

Zone Manager

Tata Consultancy Service Limited

New York, NY • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$70,000-$80,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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